Zuhra Aziz
El Cajon
Summary
Results-oriented professional with strong background in team leadership and customer service. Experienced in operations management, driving sales growth, and enhancing customer experiences. Skilled in Microsoft Excel and training teams to optimize performance and operational efficiency.
Overview
9
9
years of professional experience
Work History
Pro Experience Manager
Home Depot
Mira Mesa
03.2026 - Current
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
- Resolved escalated customer complaints promptly, achieving satisfactory outcomes.
- Designed customized solutions addressing individual customer needs, ensuring quality results.
- Coordinated events and promotions that enhanced shopping experiences for customers.
- Analyzed customer service metrics to identify areas for improvement.
- Managed daily operations ensuring adherence to company standards and policies.
Financial Education Specialist
International Rescue Committee, IRC
El Cajon
10.2025 - Current
- Instructed individuals or groups—primarily refugees or marginalized communities—on effective money management strategies.
- Providing training on budgeting, saving, debt management, and basic banking.
- Assisted vulnerable populations—especially refugees, displaced individuals, and low-income communities—in achieving financial stability and independence.
- Monitored participants’ progress and assessed enhancements in financial behavior.
- Adapt financial education content to different languages, literacy levels, and cultural contexts.
- Collaborated with livelihood programs to enhance job training and small business support initiatives.
Customer Experience Manager
Home Depot
01.2024 - 03.2026
- Delivered exceptional customer service standards and resolved escalated customer issues promptly.
- Team Leadership & Development: Recruited, trained, coached, and developed store associates to enhance engagement and performance outcomes.
- Operational Oversight: Managing front-end (sales, returns, special services) and back-end (receiving, freight) operations to ensure efficiency.
- Sales & Profitability: Monitored sales performance and analyzed trends to implement strategies that drove revenue growth and increased profitability.
- Inventory & Merchandising: Overseeing inventory control, merchandising standards, and product availability to support sales goals.
- Staffing & Scheduling: Assessing staffing needs and creating effective schedules to ensure optimal coverage and productivity.
- Communication & Alignment: Communicating company policies, goals, and performance expectations clearly to associates.
- Cross-functional collaboration: Partnered with store manager and assistant store managers to align strategies and achieve operational goals effectively.
- Created a safe and compliant work environment by enforcing company policies and safety regulations.
Interpreter
International Rescue Committee
08.2022 - 10.2025
- Delivered real-time oral interpretations at events, ensuring accurate communication among diverse audiences.
- Performed interpreting services through video conferencing to facilitate communication among remote parties.
- Translated official documents to maintain legal integrity and precise meaning.
- Proofread, edited, and enhanced documents to ensure clarity and accuracy.
Department Supervisor
Home Depot
08.2021 - 12.2023
- Performance Management & Operational Efficiency: Oversaw employee performance, resolved issues, and enhanced operational efficiency to consistently meet productivity targets.
- Sales Planning & Strategy: Collaborated with management to develop and implement effective sales plans driven by weekly trends.
- Training, Coaching & Development: Coached associates on sales techniques, departmental operations, and handling complex customer interactions.
- Scheduling & Reporting: Developed and maintained weekly work schedules based on customer flow, promotions, and team strengths.
- Merchandising & Store Presentation: Partnered with the merchandising team to plan and execute floor moves, product placement, and visual setups.
- Team Culture & Customer Experience: Fostered growth-oriented culture while maintaining stock levels, cleanliness, and organization to elevate customer experience.
Sales Specialist
Home Depot
01.2017 - 07.2021
- Educated customers on product features and benefits, guiding them to select optimal options for their needs.
- Showcased product features and addressed technical details to overcome objections, securing sales.
- Followed up with customers post-sale to evaluate satisfaction and resolve technical or service issues.
Education
HIGH SCHOOL DIPLOMA -
Foothills Adult School
El Cajon, CA05-2021
BACHELOR OF ARTS - POLITICAL SCIENCE & SOCIOLOGY
Balochistan University
Balochistan, Pakistan10-2015
ASSOCIATE OF ARTS -
Inter College
Balochistan, Pakistan06-2012
Skills
- Team Leadership
- Customer Service
- Sales
- Project management
- Inventory Management
- Microsoft Excel
- Microsoft Word
- Google Docs
- Microsoft Teams
- Outlook
Awards
- Home Depot Pac South Region Ambassador
- Home Depot Vice President Award
- Home Depot Regional Services Manager Award
- Home Depot Diamond Milestone
- Homer Award winner for opening a significant number of Credit Applications
- Homer Award of Voice of Customer
- Homer Winner on building a strong relationship with customers
- Homer Award for Customer Service
Languages
- English
- Pashto
- Farsi
- Urdu
- Hindi
Timeline
Pro Experience Manager
Home Depot
03.2026 - Current
Financial Education Specialist
International Rescue Committee, IRC
10.2025 - Current
Customer Experience Manager
Home Depot
01.2024 - 03.2026
Interpreter
International Rescue Committee
08.2022 - 10.2025
Department Supervisor
Home Depot
08.2021 - 12.2023
Sales Specialist
Home Depot
01.2017 - 07.2021
HIGH SCHOOL DIPLOMA -
Foothills Adult School
BACHELOR OF ARTS - POLITICAL SCIENCE & SOCIOLOGY
Balochistan University
ASSOCIATE OF ARTS -
Inter College