Michael Strasser
Summary
Results-driven retail leader with expertise in enhancing customer experiences and optimizing operational processes. Proven skills in team leadership and strategic execution to boost collaboration and efficiency. Focused on driving business performance through innovative selling strategies.
Overview
2
2
Languages
6
6
years of post-secondary education
11
11
years of professional experience
Work History
Pro Experience Manager
The Home Depot
Port Charlotte, Florida
03.2026 - Current
- Led Unified Pro Team to secure new pro business opportunities
- Fostered consultative selling culture among Pro Account Sales Associates
- Implemented standards for pro department operations
- Drove store engagement initiatives to enroll quality pros in Pro Xtra loyalty program
- Ensure top pro classes are in-stock and available in job lot quantities
- Lead by example and coach associates on providing excellent customer service
- Coach, teach, and develop associates to reach their full potential
Customer Experience Manager
The Home Depot
Port Charlotte, FL
06.2024 - 03.2026
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Resolved customer inquiries and issues, enhancing overall satisfaction
- Analyzed customer feedback to identify improvement areas, informing strategic service enhancements
- Trained associates on customer service best practices, fostering a culture of excellence
- Inspired and developed associates by creating an atmosphere of support and collaboration
- Prioritized shopability and on shelf availability of product
- Performed MOD activities, including opening and closing the building
- Recognized and modeled safe associate working beahviors
Department Supervisor
The Home Depot
Bradenton, Florida
09.2022 - 06.2024
- Increased sales through strategic events, engaging product demos, and adherence to merchandising standards
- Maintained department standards, ensured accurate inventory, and promoted exceptional customer service
- Guided associates across hardware, paint, millwork, and pro departments to ensure effective collaboration.
- Provided regular positive and constructive feedback to associates to enhance performance
- Celebrated associate milestones to boost morale
Sales Associate
The Home Depot
Sarasota, Florida
08.2020 - 09.2022
- Drove sales by utilizing selling behaviors
- Assisted and engaged customers with knowledgable and friendly service
- Ensured customer orders were picked accurately and on time
- Supported store leadership by executing various projects and events
Spanish teacher/Cross Country and Track and Field Coach
Nassau County schools
Callahan, Florida
01.2016 - 07.2020
- Developed engaging lesson plans for diverse student groups.
- Facilitated interactive language activities to enhance student communication skills.
- Managed classroom dynamics to foster a positive and inclusive environment.
Education
Bachelor of Arts - Spanish
University of South Florida
Tampa, FL 09.2017 - 12.2018
Bachelor of Arts - Criminal Justice
University of North Florida
Jacksonville, FL 08.2008 - 12.2012
Skills
- Conflict resolution
- Consultative selling
- Performance coaching
- Effective communication
- Customer experience strategy
- Team collaboration
Languages
Spanish
Full Professional
Portuguese
Professional
Timeline
Pro Experience Manager
The Home Depot
03.2026 - Current
Customer Experience Manager
The Home Depot
06.2024 - 03.2026
Department Supervisor
The Home Depot
09.2022 - 06.2024
Sales Associate
The Home Depot
08.2020 - 09.2022
Bachelor of Arts - Spanish
University of South Florida
09.2017 - 12.2018
Spanish teacher/Cross Country and Track and Field Coach
Nassau County schools
01.2016 - 07.2020
Bachelor of Arts - Criminal Justice
University of North Florida
08.2008 - 12.2012