Keyry Alvarado Chicas
HOUSTON,TX
Summary
Customer Experience Manager background in managing customer experience, leading teams and executing strategic initiatives. Known for strong leadership skills, ability to streamline processes and drive operational efficiency. Demonstrated success in influencing positive customer experiences and team collaboration. Committed to enhancing overall business performance through improved customer satisfaction strategies.
Overview
8
8
years of professional experience
Work History
Pro Experience Manager
Homedepot
Houston, Texas
03.2020 - Current
- Managed customer experience initiatives, resulting in increased customer satisfaction and loyalty.
- Collaborated with teams to develop training programs, improving staff engagement and service delivery.
- Analyzed customer feedback, identifying specific areas for service improvement that informed operational changes.
- Contributed to approximately $14.8 in sales performance, achieving 88% pro penetration. Lead Pro customer acquisition efforts, coaching associates on effective customer conversations, account engagement, and Pro signup execution.
Warehouse associate
Mission
Houston
11.2018 - 09.2019
- Supported warehouse operations, product movement, order fulfillment, organization, and safe material handling.
- Inspected, packed, sealed, labeled, and prepared packages for shipment while helping ensure inventory accuracy and order completeness.
- Verified product quantities, matched items to orders, and reported discrepancies, damaged goods, or missing inventory to supervisors.
- Worked efficiently in a fast-paced environment while maintaining accuracy, productivity, and workplace safety
Education
Online High School
Houston, TexasSkills
Results-oriented Customer Experience Manager with expertise in managing customer interactions and leading teams to execute strategic initiatives Drives operational efficiency by streamlining processes and fostering collaboration Focused on enhancing business performance through effective customer satisfaction strategies
Results-oriented Customer Experience Manager with expertise in managing customer interactions and leading teams to execute strategic initiatives Drives operational efficiency by streamlining processes and fostering collaboration Focused on enhancing business performance through effective customer satisfaction strategies
Accomplishments
- * BJ Powers — Gulf Region MVP recognition for excellent customer service.
* Recognition for Inventory captain 2023.
Brian Liczwek recognition for excellent customer service.
Timeline
Pro Experience Manager
Homedepot
03.2020 - Current
Warehouse associate
Mission
11.2018 - 09.2019
Online High School