Deyanira Szymanski

• Implemented comprehensive training programs designed by the curriculum team to enhance employee skill sets, client satisfaction leading to company revenue.
• Managed 20 plus trainers delivering 3 training programs working close to operations managers and HR In 10 call centers in the US, Mexico and Costa Rica.
• Conducted bi-weekly training and quality calibration with call center vendors in Malaysia, Honduras and Colombia.
• and Malaysia Working close to interpreter employees and vendors.
• Facilitated workshops, calibration sessions and seminars to promote best practices, language proficiency and cultural awareness.
• Collaborated with stakeholders to identify training needs and align programs with business goals.
• Evaluated training effectiveness through established testing, metrics and feedback surveys on employee performance.

• Worked close to the Curriculum team

enhancing and implementing training programs for new interpreters and new trainers.

• Led cross-functional teams to identify training needs and design effective learning solutions.
• Streamlined onboarding processes in collaboration with recruiting and HR to improve new hire training efficiency and engagement.
• Hired, developed and Mentored junior trainers, fostering skill development and knowledge sharing within the team.
• Collaborated with Trainers, Managers and HR to evaluate job performance upholding company standards.

• Developed training activities to match the demands of the onsite and video training programs.
• Remotely supervised weekly Training waves in Five remote call enters in other states in the USA, as well as onsite training in Texas.
• Facilitated onboarding sessions for new employees, ensuring smooth integration into company culture.
• Trained new language coaches to identify language interpretation opportunities and document performance monitoring live calls and activities.
• Evaluated training effectiveness through customer feedback and assessments, offering recommendations to the curriculum team as needed.
• Collaborated with management to identify training needs per locations and align programs with organizational goals.

• Implemented fast pace comprehensive training onsite and with remote programs for more than 200 dialects and languages.
• Facilitated interactive frequent workshops with coaches and future interpreters to enhance employee engagement and skill retention.
• Assessed training needs through regular evaluations and feedback mechanisms.
• Collaborated with cross-functional teams to align training objectives with business goals.

• Ensured linguistic accuracy and cultural relevance during consecutive interpreting sessions.
• Collaborated with multidisciplinary teams to enhance client satisfaction and ontime service delivery.
• Mentored junior interpreters to improve performance and adherence to best practices.
• Developed interpreters into coaches, client services team members, and supervisors adding experience to the company leadership team.

• Facilitated accurate Spanish-English interpretation during medical consultations, legal court proceedings, finance, insurance, hospitality and government agencies.
• Collaborated with healthcare professionals to ensure clear communication for patients with limited English proficiency.
• Developed glossaries of specialized terminology to enhance interpretation accuracy and consistency.
• Mentored junior interpreters coming to our team, providing training on best practices, glossary learning activities and industry standards.