Summary
Overview
Work History
Education
Skills
Languages
Timeline
SoftwareEngineer
Deymaris Brito

Deymaris Brito

Telecommunications Engineer

Summary

Professional with experience in the telecommunication sector, specifically in response to failures. Detail-oriented Engineer with impressive blend of technical expertise and people skills. Committed to providing quality and consistent technical support. Striving every day to leave a mark of the work done due to its quality and excellence.

Overview

7
7
years of professional experience
1
1
Language

Work History

Technical Support

GEMBA
Lima, Peru
09.2021 - 05.2023
  • Monitoring servers
  • Providing basic technical support to any incidents
  • Provided issue resolution and technical support for system in use.

IT Technician

Ericsson
Lima, Peru
09.2018 - 03.2020
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Monitoring on Oracle Bus platform
  • Provided technical support to users via telephone or remote access.
  • Registration and updating of installation guides, manuals failure resolution and technical reports.

NOC Supervisor

Ericsson
Caracas, Venezuela
08.2017 - 09.2018
  • Ensured compliance with company policies regarding security protocols when handling sensitive information or data transfers.
  • Ensuring uptime requirements were met at all times.
  • Developed procedures for responding to system outages and other potential problems.

Network Specialist

Ericsson
Caracas, Venezuela
06.2016 - 06.2017
  • Responded to client requests for technical support by phone, email and inter-office chat service.
  • Monitored network performance and identified potential areas of improvement.
  • Responded to helpdesk tickets regarding network connectivity issues in a timely manner.
  • Services verification (Internet Dedicado, Frame Relay, CPA)
  • Troubleshooting (Alcatel 5620 SAM, 5620 NM, Huawei U2000, and others)
  • Performed troubleshooting to diagnose and resolve network issues.

Education

Telecommunication Engineer

Universidad Fermin Toro
Venezuela
10-2011

Skills

  • Incident Management
  • Customer Support
  • System Diagnostics
  • Virtualization Technologies
  • Technical Support
  • Customer Service
  • Complaint Resolution
  • Remote Support

Languages

Spanish
Native/ Bilingual
English
Elementary

Timeline

Technical Support

GEMBA
09.2021 - 05.2023

IT Technician

Ericsson
09.2018 - 03.2020

NOC Supervisor

Ericsson
08.2017 - 09.2018

Network Specialist

Ericsson
06.2016 - 06.2017

Telecommunication Engineer

Universidad Fermin Toro

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Deymaris BritoTelecommunications Engineer