Deyonne Yabo
Tempe,AZ
Summary
Dynamic, results-driven professional committed to delivering exceptional customer service and optimizing organizational efficiency. Proven ability to manage time effectively, ensuring timely project completion and consistently meeting deadlines. Adept at thriving in both independent and collaborative environments, contributing to team success while focusing on individual responsibilities. Eager to leverage skills within a reputable company that values career advancement and personal growth.
Overview
7
7
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Bioprocure
10.2022 - Current
- Provides customer service to client base via email and phone support in regard to credit account set ups, tax exemption forms, returns/replacements, credits/invoices, and general customer service inquiries.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions.
- Receives and assigns support tickets received in HubSpot to appropriate department/person.
- Creates, updates, and maintains case records in HubSpot and Prendio (Heavily detailed and annotated).
- Works closely with both Accounts Payable and Purchasing Departments to resolve client specific issues.
ACCOUNT MANAGER
Client Focus
08.2019 - 01.2022
- Make 200-250 outbound calls to existing clients to schedule Insurance and Financial Reviews.
- Assist agents to maintain retention and grow strong lasting relationships with their clients.
- Maintain and expand relationships with strategic and important large customers.
- Ensuring they are satisfied through high performance and a relationship of trust.
- Promptly handled any kind of customer concerns, ensuring the problem is resolved in a timely manner.
- Actively ask and receive customer referrals on a regular basis.
- Work with multiple systems for overall clarification.
Education
Bachelor of Science - Psychology
ARIZONA STATE UNIVERSITY
Tempe, AZAssociates of Science - Psychology
ARIZONA WESTERN COLLEGE
Yuma, AZSkills
Advanced proficiency in MS Office Suite (Excel, Word, PowerPoint, Outlook)
Strong organization skills, including the ability to multi-task, set properties, and follow up in a timely manner
Communicate with credibility and confidence
Demonstrates high levels of interpersonal skills
Consulting knowledge to build partnerships
Motivated team player
Strong work ethic to succeed in a dynamic work environment
Naturally cooperative and receptive
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Bioprocure
10.2022 - Current
ACCOUNT MANAGER
Client Focus
08.2019 - 01.2022
Associates of Science - Psychology
ARIZONA WESTERN COLLEGE
Bachelor of Science - Psychology
ARIZONA STATE UNIVERSITY