Deysi Torres
Farmers Branch,TX
Summary
Proven professional with extensive experience in shipping, customer service, and HR roles, notably at Lily of the Desert. Excelled in enhancing order fulfillment efficiency and fostering client relationships through effective communication and workplace cleanliness. Skilled in shipping software and adept at creating welcoming environments, demonstrating a blend of technical proficiency and interpersonal savvy.
Overview
6
6
years of professional experience
Work History
Shipping Clerk
Lily of the Desert
Lewisville, TX
07.2024 - Current
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reviewed order data to verify transactions and shipping dates.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
Front Desk Receptionist
Lily Of The Desert
Lewisville, TX
01.2022 - 04.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Fast working environment
Customer Service Representative
Trinity Hardwood Distributors
Dallas, Tx
05.2021 - 07.2022
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Remained open to feedback from supervisor and peers to build and improve skills set. Utilized automated systems to log and retrieve call information.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Updated and maintained database with accurate customer information and timely data entry.
- Conferred with customers by telephone or in-person to provide product or service information.
HR Assistant
Alan Ritchey
Irving, TX
07.2018 - 05.2021
- Examined employee files to answer inquiries and provided information for personnel actions.
- Provided assistance in administering employee benefit programs and worker's compensation plans.
- Processed, verified and maintained personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications and employee leaves of absence.
- Explained company personnel policies, benefits and procedures to employees and job applicants.
- Prepared and set up for new employee orientations.
Education
Diploma -
Turner High School
Carrollton, TX05.2018
Skills
- Shipping and receiving
- Workplace Cleanliness
- Shipping Software
- Warehouse Safety
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Shipping Clerk
Lily of the Desert
07.2024 - Current
Front Desk Receptionist
Lily Of The Desert
01.2022 - 04.2024
Customer Service Representative
Trinity Hardwood Distributors
05.2021 - 07.2022
HR Assistant
Alan Ritchey
07.2018 - 05.2021
Diploma -
Turner High School