Dispatcher Office Assistant
Marca E-Commerce
Riverview, FL
11.2024 - 05.2025
- Assisted dispatchers in answering phone calls, emails and other inquiries.
- Monitored phone communications between drivers, supervisors and dispatchers.
- Compiled reports on vehicle usage, delivery times and route performance metrics.
- Processed invoices for payment from vendors supplying goods or services to the dispatch office.
- Entered data into computer systems to track dispatched transportation vehicles.
- Created daily logs of dispatched vehicles and personnel.
- Coordinated meetings between dispatchers, drivers and supervisors regarding operational changes or updates.
- Coordinated support to facilitate general office operations.
- Answered customer inquiries and provided accurate information regarding products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
