DE’YUNKA ADAMS
Chicago,IL
Summary
Professionally trained Office Assistant II. Experienced with administrative support and office coordination. Excelling at prioritizing and completing multiple tasks; while maintaining quality of service. Extensive knowledge of office policies and procedures. Knowledge in a broad range of skills in office operations, timekeeping, and clerical work. Currently, I am seeking a role of increased responsibility and career enhancement.
Overview
17
17
years of professional experience
Work History
Office Assistant II
State of Illinois-Department of Human Services
10.2023 - Current
- As Primary timekeeper I consistently review forms and emails related to timekeeping. Responsible for sending daily Morning Attendance Report to upper management and recording/entering attendance on 4141.
- Correctly process employee time related documents, maintaining and organizing the electronic timekeeping folder, and sub-folders.
- Assist caseworkers with case prints and timely mail-outs; processes incoming/outgoing USPS mail, IGOR mail.
- Review applications and support documents for accuracy and completion, making sure to log all documents into IES on upload via MFD into Datacap system.
- Regularly reviews customer ECR’s to ensure case changes and additions are timely.
- Expedited document processing with accurate data entry and timely filing.
Independent Living Coach (ILC)
Trinity Service Group
01.2022 - 01.2023
- Provided supervision, guidance and assistance to adults with intellectual disabilities
- Encouraged learning and independence with clients in their homes and/or day programs.
- The type of assistance provided includes but is not limited to assistance with bathing, brushing teeth, hairstyling, dressing.
- Household responsibilities such as cooking, cleaning, medical monitoring, and tending to health care related needs.
- Analyzed individual progress and provided tailored feedback to improve techniques and strategies.
Event Coordinator
Microsoft Technologies
01.2020 - 01.2022
- Planned and coordinated events for team members and Partners.
- Daily use of Microsoft Outlook and Teams messenger: managed event calendar and registration processes.
- Arranged onsite vendors; adhering to the given budget ensuring client satisfaction for the scheduled events.
- Managed on-site event operations, overseeing staff and troubleshooting issues as they arose.
- Designed event layouts and schedules to optimize guest experience and operational flow.
Remittance Processor
Chase Bank
01.2019 - 01.2020
- Reviewed documents for accuracy and compliance with regulations.
- Captured and processed payments using automated equipment.
- Operated high-speed imaging equipment.
- Processed high-volume remittance transactions accurately and efficiently.
- Collaborated with team members to optimize processing workflows and reduce errors.
- Monitored transaction discrepancies, investigating issues to maintain accuracy and integrity.
Eligibility Determination Specialist
CEDA
01.2018 - 01.2019
- Knowledgeable in State and CEDA policies and procedures that govern the Low-Income Home Energy Assistance Program (LIHEAP).
- Responsible for verification and final determination of customer eligibility for the LIHEAP and Percentage of Income Payment Plan (PIPP).
- Maintained an average of 90% accuracy of verified and investigated discrepancies in customer files.
- Entered, updated, and corrected customer information in the State and CEDA database.
Service Concierge
Fox Ford Lincoln
01.2017 - 01.2018
- Assisted customers with service needs in person and over the phone.
- Remained current with discounts and sales; offered additional services when applicable.
- An intermediary between the service advisor and the customer.
- Addressed and resolved customer concerns and/or complaints.
- Managed service calendar; processed customer transactions and maintained accurate records.
- Daily use of X-Time, DealerTrack, FMC Dealer and OASIS Systems.
Receptionist
Parkshore Estates
01.2015 - 01.2017
- Managed the sign-in and sign-out process.
- Prepared correspondence, memos, and emails; maintained resident files.
- Assisted the human resource department with retrieving and consolidating resident file/packets for the admission process.
- Conducted background checks on potential residents.
- Maintained organized filing system, ensuring quick access to documents and records.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
Work Study Aid
Kennedy King College
01.2014 - 01.2015
- Assisted veterans with applying for benefits and/or grants
- Maintained knowledge of veteran related financial assistance programs.
- Assisted the Veteran Service Coordinator on planning academic college events and activities.
Honorable discharge/Unemployed
United States Marine Corps
01.2013 - 01.2014
- Transitioning out of the Marine corps
Administrative Assistant
USMC
01.2009 - 01.2013
- Performed record management; maintained accountability of confidential reports of incoming and outgoing personnel records for a battalion of over 500 service members.
- Audited field service records.
- Verified that the information was accurately reflected in the unit diary system.
- Supervised all Defense Travel Orders for the entire battalion.
- Trained and supervised battalion Defense Travel Clerks on the preparation of travel orders.
- Streamlined office operations by creating consistent procedures relating to travel, confidential record management, official correspondence, and general administrative duties.
- Trained, mentored, and provided continual guidance for staff, guiding them through established protocols.
Education
No Degree - Office Administration
United States Marine Corps
01.2013
High School -
Dunbar High School
01.2009
Skills
- Data entry and Typing
- Clear Communication
- Detail and accuracy
- Critical analysis skills
- Active Listening
- Responsive to new challenges
- Proficient in multiple systems
Timeline
Office Assistant II
State of Illinois-Department of Human Services
10.2023 - Current
Independent Living Coach (ILC)
Trinity Service Group
01.2022 - 01.2023
Event Coordinator
Microsoft Technologies
01.2020 - 01.2022
Remittance Processor
Chase Bank
01.2019 - 01.2020
Eligibility Determination Specialist
CEDA
01.2018 - 01.2019
Service Concierge
Fox Ford Lincoln
01.2017 - 01.2018
Receptionist
Parkshore Estates
01.2015 - 01.2017
Work Study Aid
Kennedy King College
01.2014 - 01.2015
Honorable discharge/Unemployed
United States Marine Corps
01.2013 - 01.2014
Administrative Assistant
USMC
01.2009 - 01.2013
No Degree - Office Administration
United States Marine Corps
High School -
Dunbar High School
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