Summary
Overview
Work History
Education
Skills
Volunteer Work
References
Timeline
Generic

Dez Calame

Brook Park

Summary

Enthusiastic and dependable with retail and customer service experience, skilled at helping people connect with products and solutions. Known for reliability, quick learning, and strong communication, with a proven ability to adapt in fast-paced environments. Brings a problem-solving mindset and commitment to delivering customer experience as part of a team.

Overview

4
4
years of professional experience

Work History

Product Flow Specialist

Best Buy
North Olmsted
10.2023 - Current
  • Handled Shipping, receiving, and inventory management, including weekly trucks and shuttles, FedEx/UPS/Shipt deliveries, order transfers and product transfers, trade-ins, recycling, and garbage
  • Managed online customer orders from start to finish - staging items for order pickup, coordinating geek squad handoffs, and processing shipments for delivery
  • Maintained accurate inventory and product availability by locating missing items, creating tags for shelf displays or open-box/returned products, and auditing high-value categories (Apple products, Tv's, Laptops, Phones, etc)
  • installed and maintained store displays, promotional signage, and planograms, ensuring products were functional, merchandised correctly, and aligned with on going deals and promotions
  • Assisted customers directly through curbside pickups, carry-outs and carry-ins, troubleshooting, and occasional sales support, running the cash register and providing knowledgeable guidance on products/Best Buy services
  • Collaborated with sales, customer service, and geek squad teams to deliver a smooth and seamless customer facing experience, balancing back-of-house operations with front-of-house services

Dishwasher/Prep Cook/Line Cook

Western Reserve Distillers
Lakewood
09.2021 - 08.2022
  • Maintained a clean and organized kitchen by washing dishes, utensils, and cooking equipment, to support smooth back-of-house operations.
  • Prepared fresh ingredients by cleaning and chopping fresh vegetables, creating pizza dough, seasoning and forming burger patties, making fresh batches of pickled vegetables, mixing house sauces, etc.
  • Assisted line cooks during dinner service with food prep and cooking, including appetizers, charcuterie boards, salads, pizzas, burgers, fry station items, etc.
  • Occasionally supported dining room operations by bussing tables, preparing silverware, and greeting customers.
  • Ensured kitchen efficiency by restocking supplies and ingredients, organizing and cleaning storage/freezer areas, and maintaining food safety standards.
  • Learned to adapt to multiple roles quickly (dishwasher, prep cook, line cook, and occasional waiter) and to take on new responsibilities.
  • Demonstrating reliability, organization, customer service, and teamwork.

Education

High School Diploma -

Berea Midpark High School
Berea, OH
05-2024

Skills

  • Customer Service and Support Team Collaboration & Communication
  • Inventory and Product Flow Management Retail Operations & Merchandising
  • Problem Solving & Attention To Detail Time Management & Organization
  • Adaptability and Multitasking Calm Under Pressure & Quick Learner
  • Reliability & Strong Work Ethic Leadership & Initiative

Volunteer Work

  • MS (Multiple Sclerosis) Pedal To the Point 2023

- 150 mile, 2 day bicycle ride from Cleveland to Sandusky

- Supported event operations and helped ensure participant safety during a large-scale cycling fundraiser

- Assisted with logistics, coordination, and providing a positive experience for riders and attendees

- Assisted with bike repair or transporting broken bikes, giving out refreshments for riders hydration, and helping tired bicyclists to rest stations

References

References available upon request.

Timeline

Product Flow Specialist

Best Buy
10.2023 - Current

Dishwasher/Prep Cook/Line Cook

Western Reserve Distillers
09.2021 - 08.2022

High School Diploma -

Berea Midpark High School

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