Ryan Ratz

Summary

Detail-oriented IT and networking student with hands-on experience in systems administration, virtualization, and customer support. Expertise in TCP/IP, VLANs, OSPF, Windows Server, and Linux administration. Capable of troubleshooting technical issues and managing hardware and software systems in fast-paced environments. Pursuing an Associate of Applied Science in Systems and Network Security.

Overview

years of professional experience

Work History

Product Flow Specialist

Best Buy

Sioux Falls

05.2022 - Current

Guided customers in product selection and delivered comprehensive product information to enhance purchasing decisions.
Addressed customer inquiries and complaints promptly, contributing to overall customer satisfaction.
Trained new employees on Best Buy policies and procedures for effective onboarding.
Collaborated with other departments to streamline workflow processes and enhance operational efficiency.

Package Handler

FedEx

Sioux Falls

04.2025 - 08.2025

Sorted packages by destination and ensured accurate labeling.
Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
Inspected packages for damages or defects, documenting issues to maintain quality control.
Trained new employees on package handling processes to ensure adherence to safety and efficiency standards.
Collaborated with team members to consistently achieve daily package processing goals.

Education

Associate of Applied Science - Systems And Network Security

Southeast Technical College

Sioux Falls, SD

07-2026

Skills

Software: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), SharePoint, Docker

IT: TCP/IP, OSI Model, Subnetting, VLANs, OSPF, DHCP, Virtualization (ESXi/Proxmox/vSphere), SAN, DNS, NAT, Computer assembly, Linux (RHEL/Debian/Ubuntu), Windows Server, Active Directory, Wireless Networking, Firewall Configuration, MySQL, MariaDB, PHP, PowerShell, BASH, HTML, YAML, Hardware Diagnostics

Soft Skills: Effective Communication, Problem-Solving, Team Collaboration, Time Management, Customer Service, Adaptability, Leadership

Timeline