Dez Limon
Orange,United States
Summary
Adept at enhancing customer satisfaction and streamlining delivery processes, my tenure at FedEx showcased my exceptional GPS route planning and interpersonal skills. Achieved a notable increase in repeat business through reliable and efficient service, demonstrating strong problem-solving abilities and a commitment to excellence.
Overview
9
9
years of professional experience
Work History
Clinical Accessioning Associate
Ambry Genetics Corporation
11.2024 - Current
- Entering data from samples that come into the lab. Casework and worklist management.
- Processing Casework
- Maintain an inventory of unfinished casework pending review by other teams
- Coordinate with Representatives and Specialists from other Teams
- Provide feedback to management about unusual casework
- Assist in the management of inbound emails and other requests
Courier
FedEx
03.2016 - 11.2024
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Contacted customers to confirm delivery details and locations.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Verified package information to check for accuracy and completeness.
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
- Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
- Contributed to team success by actively participating in meetings about improving operational procedures.
- Adapted quickly to new delivery technologies and software, enhancing efficiency.
- Maintained high level of service for emergency deliveries, ensuring critical packages reached their destinations on time.
- Addressed customer feedback constructively, resolving issues promptly.
- Improved company reputation with consistent, reliable deliveries.
- Contributed to positive work environment, showing respect and cooperation with colleagues.
- Processed payments and handled cash transactions to secure proper compensation.
- Escalated issues to supervisor for immediate remediation.
- Tracked delivery status and updated customers for expected delivery time.
- Increased delivery capacity by organizing packages effectively in vehicle.
- Strengthened company's market position by maintaining high standards of delivery speed and accuracy.
Education
High School Diploma -
Gabrielino High School
San Gabriel, CA05.2001
Skills
- Excellent driving skills
- Package handling
- GPS and route planning
- Relationship building and rapport
- Handheld scanning devices
- Attention to detail
- Sorting
- Attention to confidentiality
- Business processes and procedures
- Hazmat protocols
- Punctuality and reliability
- Processing samples
- Lab specimen transport
- Delivering time-sensitive specimens
- Multitasking Abilities
- Documentation
- Team building
- Conflict Resolution
- Problem-solving abilities
- Reliability
- Customer Satisfaction
- Flexibility
- Safety Procedures
- Deadline Management
- Record-keeping
- Time management abilities
- Physical Stamina
- Inventory Management
- Order Verification
- Manual Dexterity
- Communication Skills
- Prioritization skills
Accomplishments
Recipient of multiple employee of the month awards, as well as many individual bonus awards for exceptional service and dedication to operational needs.
Timeline
Clinical Accessioning Associate
Ambry Genetics Corporation
11.2024 - Current
Courier
FedEx
03.2016 - 11.2024
High School Diploma -
Gabrielino High School