Dezabrea Hollins
Austell,GA
Summary
Dezabrea Hollins is a personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments. I want to pursue full-time roles that presents professional challenges and leverages skills, effective time management, and problem-solving expertise. I am a hardworking and passionate job seeker with strong organizational skills eager to secure any position and ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Mail Handler Assistant
United States Post Office
01.2025 - Current
- Managed time-sensitive materials effectively, ensuring their prompt delivery within designated deadlines.
- Supported team members in managing high-volume periods, effectively reducing delays in mail distribution.
- Loaded and unloaded trucks filled with bulk items for transport using proper lifting techniques.
- Provided excellent customer service when assisting individuals with inquiries regarding package status or mailing procedures.
Transportation Security Officer
Transportation Security Administration, TSA
12.2023 - 11.2024
- Utilized advanced screening technology to detect potential threats effectively.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Assisted passengers with special needs during security screenings, ensuring comfort and dignity.
- Promoted positive customer service while enforcing federal regulations on air travel safety.
- Resolved passenger concerns with empathy, maintaining high professionalism standards.
Customer Experience Coordinator
Atlanta Terminal Company
01.2021 - 12.2023
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
- Evaluated and updated internal processes regularly to maintain optimal efficiency in handling customer inquiries, ensuring prompt resolutions and satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
Pebblebrook High School
Marietta, GA05-2018
Skills
- Maintaining equipment
- Safety procedures
- Attention to detail
- Reliability
- Active listening
- Effective communication
- Team building
- Adaptability
Timeline
Mail Handler Assistant
United States Post Office
01.2025 - Current
Transportation Security Officer
Transportation Security Administration, TSA
12.2023 - 11.2024
Customer Experience Coordinator
Atlanta Terminal Company
01.2021 - 12.2023
High School Diploma -
Pebblebrook High School
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