Dezant Odom

• Managed customer inquiries and complaints in polite and professional manner.
• Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
• Minimized company liability and risks to loads by obeying traffic laws.
• Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
• Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
• Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
• Documented mileage, deliveries, pickups, customer issues and damages.
• Maintained safe driving records by strictly following traffic rules and regulations.
• Followed corporate procedures to maintain company and customer data confidentiality.
• Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Assisted in inventory management, ensuring accurate record-keeping and timely processing of orders.

• Performed general equipment maintenance and repair to minimize downtime.
• Conducted regular audits of production processes to ensure compliance with industry standards and best practices.
• Participated in continuous improvement initiatives aimed at enhancing overall operational efficiency within the organization.
• Researched and recommended scheduling enhancements to improve system performance.
• Network Monitoring using tools like splunk and Omi

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• Maintained open communication channels between various stakeholders, fostering a collaborative environment conducive to problemsolving.
• Supported training initiatives by developing comprehensive documentation on key processes within the department''s purview.
• Enhanced product quality with rigorous testing and monitoring procedures.
• Collaborated with cross-functional teams to identify opportunities for process improvement, resulting in increased productivity.