Dezarae Provost
Scott ,LA
Summary
Dependable medical assistant with over ten years of customer service experience, seeking an opportunity with an organization dedicated to providing quality service to patients.
Healthcare professional with extensive experience in supporting individuals with developmental disabilities. Recognized for commitment to patient care and ability to adapt to dynamic environments. Known for excellent communication and teamwork skills, ensuring high-quality outcomes and a supportive atmosphere.
Overview
7
7
years of professional experience
1
1
Certification
Work History
DSW Worke For Seniors With Disability
Ageless Homecare
Crowley, LA
01.2025 - Current
- Provided direct support to clients in daily living activities, enhancing overall quality of life.
- Assisted in implementing personalized care plans tailored to individual client needs.
- Collaborated with healthcare professionals to ensure continuity of care and effective communication.
- Monitored and documented client progress, identifying areas for improvement or intervention.
- Maintained accurate documentation of client progress, noting any changes in behavior or health status for review by the team.
- Completed home management tasks by preparing meals, grocery shopping and cleaning.
- Improved client well-being by implementing individualized support plans and providing daily assistance.
- Provided compassionate care and support to clients, enhancing daily living activities and overall well-being.
- Assisted with medication management, ensuring compliance with health guidelines and client safety.
Senior Store Manager
Security Finance, Financial Services
Lafayette, LA
06.2019 - 11.2024
- Directed daily operations to enhance customer service and streamline financial product offerings.
- Mentored staff on compliance protocols, ensuring adherence to industry regulations and best practices.
- Analyzed financial performance metrics to identify trends and implement strategic improvements in store operations.
- Developed training programs for new employees, enhancing team efficiency and knowledge of products.
- Fostered relationships with local businesses to increase community engagement and drive customer loyalty initiatives.
- Led cross-functional teams in executing marketing campaigns that boosted brand visibility and service adoption rates.
- Improved overall store performance by implementing effective sales strategies and streamlining operational processes.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Led store operations, ensuring compliance with company policies and financial regulations.
- Developed strategic marketing plans to enhance customer engagement and drive revenue growth.
Medical Assistant
Gastroenterology Associates - Internship
Lafayette, LA
07.2024 - 09.2024
- Greeted patients, collected and recorded vital signs, weight, height, medical information and/or chief complaint in the electronic medical record (EMR)
- Administered injections, collected lab specimens and performed tests
- Assisted the doctor during minor in-office procedures
- Cleaned and sterilized instruments and disposed of contaminated supplies
- Explained treatment procedures, medications, diets, and/or thephysician’s instructions
- Prepared exam rooms and performed various administrative duties
- Coordinated patient appointments and managed schedules to optimize clinic operations.
Assistant Managers /Assistant Store Manager
Securitas Security Finance
Breaux Bridge, LA
07.2022 - 03.2024
- Implemented proactive team customer service strategies that increased and developed our loyal customer base and increased profits
- Reconciled tills at the end of each shift and prepared nightly deposits
- Ensured operations, including opening and closing procedures, were executed according to company guidelines
- Processed customer transactions and addressed customer concerns
- Led training sessions to ensure staff adherence to compliance standards.
- Analyzed incident reports to identify trends and recommend preventive measures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed daily security operations, ensuring optimal resource allocation and coverage.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Store Manager
Credit Central, LLC
Carencro, LA
08.2019 - 09.2022
- Supervised employees and provided coaching to assist staff with improving performance
- Performed random audits at various locations to ensure all company guidelines were followed
- Reviewed sales and profit reports for assigned location to ensure goals were being met and expenses were kept under control
- Prepared employee schedules for assigned location
- Processed customer transactions, provided great customer service and addressed customer concerns
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members to enhance sales performance and customer service skills.
Education
Diploma - Medical Assistant
Remington College
08.2024
High School Diploma -
Northwest High School
Opelousas, LA05-1999
Skills
- Collect and record vital signs
- IM Injections
- Phlebotomy
- Sterile Techniques / Autoclaving
- Laboratory Procedures
- Dosage Calculation
- Specimen Collection
- Pap Smear Preparation
- Bandaging
- Electronic medical record (EMR)
- Proficient in Microsoft Word, Excel and PowerPoint
Certification
Basic Life Support (BLS)
Timeline
DSW Worke For Seniors With Disability
Ageless Homecare
01.2025 - Current
Medical Assistant
Gastroenterology Associates - Internship
07.2024 - 09.2024
Assistant Managers /Assistant Store Manager
Securitas Security Finance
07.2022 - 03.2024
Assistant Store Manager
Credit Central, LLC
08.2019 - 09.2022
Senior Store Manager
Security Finance, Financial Services
06.2019 - 11.2024
Diploma - Medical Assistant
Remington College
High School Diploma -
Northwest High School