Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dezarae Rodriguez

San Antonio,TX

Summary

Dedicated call center representative skilled in effective communication and problem-solving. Committed to enhancing customer satisfaction and streamlining processes to drive positive outcomes.

Overview

5
5
years of professional experience

Work History

Call Center Representative

Alorica
San Antonio, TX
04.2023 - 01.2026
  • Handled high-volume inbound calls, resolving customer inquiries efficiently.
  • Provided accurate product information, enhancing customer satisfaction and loyalty.
  • Utilized CRM software to track customer interactions and improve service delivery.
  • Collaborated with team members to streamline processes and reduce call handling time.

Sales Representative

AT&T
San Antonio, TX
01.2021 - 03.2023
  • Developed strong customer relationships through effective communication and problem-solving skills.
  • Educated customers on product features, pricing, and promotions to enhance sales opportunities.
  • Collaborated with team members to achieve sales targets and improve overall performance.
  • Utilized CRM software to track customer interactions and manage sales pipeline efficiently.

Education

High School Diploma -

Earl Warren High School
San Antonio, TX

Skills

  • Problem-solving skills
  • Data entry
  • Customer service
  • active listening
  • multitasking
  • patience
  • effective communication
  • time management
  • upselling and cross selling expertize

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Call Center Representative

Alorica
04.2023 - 01.2026

Sales Representative

AT&T
01.2021 - 03.2023

High School Diploma -

Earl Warren High School
Dezarae Rodriguez