Dezarayn Hernandez
El Paso,TX
Summary
Reliable and upbeat retail associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Victoria's Secret & PINK
11.2022 - 01.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Drove sales through engagement of customers, making suggestions, and sharing product information.
- Increased sales by 10%
- Took measurements of customers
- Stocked merchandise, clearly labeling/censoring items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Utilized upselling techniques to promote additional products and increase sales.
Problem Solver
Amazon
09.2020 - 11.2022
- Defined problem to identify, prioritize and select alternatives.
- Utilized problem-solving skills to reduce or eliminate company expenses.
- Analyzed and understood situation to develop action plan.
- Maintained required rate (100 packages/items per hour) while sorting and packing items.
- Solved order problems involving damages, wrong items, and missing items.
- Enforced safety protocols
- Used logic and imagination to analyze situations and develop intelligent solutions
- Helped ship over 1 million orders during Christmas of 2020.
- Met customer satisfaction with sense of urgency.
Education
High School Diploma -
Pebble Hills High School
El Paso, TX05.2020
High School Diploma -
Colleyville Heritage High School
Colleyville, TX05.2020
Skills
- Leadership
- Providing Feedback
- Complaint Management
- Transaction Processing
- Teamwork and Collaboration
- Dressing Room Assistance
- Account Assistance
- Cash Register Operation
- Store Opening and Closing
- Stockroom Upkeep
- Engaging with Diverse Customers
- Flexible Hours
Painting
I started this hobby just a year ago, and I have to say it's definitely become an escape for me.
Reading
I love reading biographies and career success books. My favorite at the moment has to be "Mastery" by Robert Greene.
Modeling
On my spare time, I like to model and work on photography.
Timeline
Retail Sales Associate
Victoria's Secret & PINK
11.2022 - 01.2023
Problem Solver
Amazon
09.2020 - 11.2022
High School Diploma -
Pebble Hills High School
High School Diploma -
Colleyville Heritage High School