DeziRai Hemphill
Fresno,CA
Summary
Versatile professional with a strong background in healthcare facilities and food service. Known for exceptional communication skills and adaptability, contributing to efficient operations and high standards of patient care. Proficiency in ADLs (bathing,dressing,feeding), and expertise in monitoring vital signs. Motivated new CNA whose dedicated, patient focused and eager to apply all skills in patient care.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Food Service Technician
State Of California Veterans Home
Fresno, CA
06.2020 - Current
- Operated kitchen equipment to prepare nutritious meals for residents.
- Ensured compliance with health and safety standards in food service operations.
- Trained new staff on food preparation techniques and safety protocols.
- Maintained Residents Diets
- Served 25 or more residents a day
CNA/Med Tech
Fresno Pacifica Senior Home
Fresno
05.2025 - 01.2026
- Provided daily assistance with personal care activities, ensuring comfort and dignity for residents.
- Monitored vital signs and reported changes in health status to nursing staff promptly.
- Assisted with mobility and transportation of residents, promoting independence and safety.
- Documented patient care activities accurately, maintaining compliance with healthcare regulations.
- Passed/Ordered/sorted/disposed Medication
- Cared for 10 or more patients
Shift Supervisor
Popeyes® Louisana Kitchen
Lemoore, CA
06.2011 - 01.2021
- Supervised daily operations to ensure adherence to quality standards and customer satisfaction.
- Trained and mentored team members on best practices for food safety and service efficiency.
- Managed inventory levels, reducing waste through effective stock rotation and order management.
- Implemented staff scheduling strategies to optimize labor costs while maintaining service excellence.
- Bank Deposits
- Managed 20 or more people
Cashier
Tachi Palace Hotel & Casino
Lemoore, CA
10.2018 - 03.2019
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained knowledge of gaming regulations and casino policies to ensure compliance during transactions.
- Trained new cashiers on operational procedures and customer service standards.
Food Service
Adventist Health Hospital
Hanford, CA
01.2018 - 06.2018
- Ensured children''s nutritional needs were met through collaboration with local food service providers, implementing menus that adhered to dietary guidelines and preferences.
- Developed a strong team of food service professionals, selecting top talent through comprehensive recruitment initiatives.
- Collaborated with cross-functional teams to develop innovative product offerings for the food service industry.
- Monitored food service areas by checking holding temperatures and appearance.
- Delivered 15 or more trays at a time
Customer Service Representative
Alorica
Fresno, CA
09.2015 - 10.2016
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Coordinated with cross-functional teams to streamline service delivery processes.
- Trained new representatives, improving team performance and knowledge retention.
- Analyzed customer feedback to identify trends and implement service improvements.
- Managed escalated issues, ensuring timely resolutions and maintaining client trust.
Education
High School Diploma -
Lemoore High School
Lemoore, CA06.2013
Skills
- Maintaining cleanliness
- Patient care
- Time management
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- HIPAA compliance
- Feeding assistance
- Dressing assistance
- Problem-solving
- Multitasking and organization
- Critical thinking
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Timeline
CNA/Med Tech
Fresno Pacifica Senior Home
05.2025 - 01.2026
Food Service Technician
State Of California Veterans Home
06.2020 - Current
Cashier
Tachi Palace Hotel & Casino
10.2018 - 03.2019
Food Service
Adventist Health Hospital
01.2018 - 06.2018
Customer Service Representative
Alorica
09.2015 - 10.2016
Shift Supervisor
Popeyes® Louisana Kitchen
06.2011 - 01.2021
High School Diploma -
Lemoore High School