Dezireè Smith

• Investigated and resolved customer inquiries and complaints quickly.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Maintained up-to-date knowledge of product and service changes.
• Educated customers about billing, payment processing and support policies and procedures.
• Cultivated a high-performing sales team for improved morale and increased productivity.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.

• Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
• Increased customer satisfaction by providing expert advice on mobile devices and plans.
• Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
• Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
• Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
• Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.

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• Increased sales revenue by building strong relationships with clients and providing customized solutions.
• Delivered exceptional customer service, leading to increased repeat business and referrals.
• Consistently exceeded monthly sales targets through proactive client engagement and upselling strategies.
• Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
• Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
• Increased customer satisfaction by providing expert advice on mobile devices and plans.