Dajah Magee
Summary
Professional and personable customer service representative with strong communication skills and a passion for helping people. Experienced in handling customer concerns, managing appointments, multitasking, and providing positive client experiences in fast-paced environments. Skilled at staying organized, problem-solving, and building strong relationships with customers through professionalism and empathy. Seeking a remote position where I can bring reliability, great communication, and a strong work ethic to a growing team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medicare Claims Processor
Continuum Global Solutions
Franklinton, LA
02.2024 - Current
- Processed Medicare claims accurately for timely reimbursement.
- Reviewed medical documentation for regulatory compliance to support accurate claims processing.
- Communicated with healthcare providers to resolve claim status and discrepancies, facilitating timely reimbursement.
- Entered medical data into electronic health records systems accurately.
- Reviewed patient information for completeness and accuracy before processing.
- Maintained confidentiality of sensitive patient records following HIPAA guidelines.
- Updated and managed medical databases to ensure accurate and timely information retrieval for claims processing.
Administrative Coordinator
Little Lark Learning Academy
Franklinton, LA
05.2021 - 10.2024
- Processed new child registrations and ensured all required documentation was completed accurately.
- Managed front desk operations by answering phone calls, responding to emails, and assisting parents with questions and concerns.
- Scheduled appointments, tours, and parent meetings while maintaining an organized office environment.
- Maintained organized records for student registrations, attendance, and enrollment paperwork.
- Created and updated spreadsheets for scheduling, attendance tracking, and administrative reporting.
- Assisted in maintaining student records and documentation compliance.
- Used strong multitasking and organizational skills to manage multiple office responsibilities efficiently.
- Communicated effectively with parents, staff, and vendors to ensure smooth daily operations.
- Assisted with creating and organizing daily meal plans and snack schedules to support children’s nutritional needs and daycare routines.
Education
Franklinton High School
Franklinton, LASkills
- Claims processing
- Regulatory compliance
- Medical documentation
- Electronic health records
- Customer Service
- Data Entry
- Adaptability
- Phone Etiquette
- CRM Software Experience
- Conflict Resolution
- Time Management
- Team Collaboration
- Attention to detail
- Microsoft Office
- Microsoft Excel
- Email and Chat Support
- Communication Skills
- Workflow optimization
- Problem Solving
- Scheduling and Appointment Setting
- Multitasking
- Active Listening
Certification
- CPR Certification — National CPR Foundation
Certified: February 2025 - Microsoft Word Certification — Completed October 2022
- Microsoft PowerPoint Certification — Completed December 2022
- Microsoft Excel Certification — Completed September 2023
Timeline
Medicare Claims Processor
Continuum Global Solutions
02.2024 - Current
Administrative Coordinator
Little Lark Learning Academy
05.2021 - 10.2024
Franklinton High School