De’Zyriah Rankins
Covington,GA
Summary
Dedicated professional seeking a Customer Service Representative role to leverage communication and problem-solving skills. Experience in corrections and military leadership enhances capabilities in de-escalating conflicts, ensuring efficient service, and fostering positive customer experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Juvenile Correctional Officer
Martha K. Glaze RYDC
Hampton, GA
12.2025 - Current
- Ensured safety, security, and order within facility to promote a safe environment for youth and staff
- Supervised and monitored youth to foster accountability and compliance within secure detention environment
- Resolved conflicts by employing effective communication techniques and manage behavioral issues effectively
- Communicate clearly with youth, staff, and supervisors in high-pressure situations
- Build professional relationships to encourage positive behavior and accountability
- Documented incidents and maintained accurate reports to support effective communication and incident resolution
Personal Trainer
Driven Elite Fitness
Gulfport, MS
08.2020 - Current
- Delivered one-on-one and group training prioritizing client satisfaction
- Cultivated strong relationships to enhance client retention and trust
- Educate clients on fitness, health, and lifestyle improvements
- Monitored progress and tailored plans to address individual needs
- Communicate effectively to understand client goals and concerns
2LT (Lieutenant)
U.S. Army (USSAR)
Shreveport, LA
09.2017 - Current
- Led and supervised personnel in high-responsibility environments to ensure mission readiness
- Manage resources and maintain accountability across operations
- Supported leadership by coordinating decision-making processes and enhancing team collaboration
- Coordinated administrative, medical, and logistical operations to streamline support for mission objectives
- Communicated effectively with team members to resolve issues
Rural Carrier Associate
United States Postal Service
McDonough, GA
11.2024 - 05.2025
- Delivered mail and packages with accuracy and timeliness to meet customer expectations
- Provided customer service by addressing delivery-related concerns and ensuring satisfaction
- Scheduled tasks effectively to maximize productivity in a fast-paced, independent work environment
- Secured handling of mail and customer information to protect privacy and trust
Assistant Rural Carrier
United States Postal Service
Gulfport, MS
11.2020 - 05.2025
- Delivered mail and packages to designated rural routes efficiently.
- Sorted and delivered mail to ensure timely distribution to customers
- Delivered reliable service in fast-paced, customer-focused environment
- Managed customer inquiries and provided assistance with postal services.
- Sorted incoming and outgoing mail according to established procedures.
Teacher Assistant
Gulfport Central Middle School
Gulfport, MS
11.2020 - 05.2025
- Supported student learning and classroom management
- Created positive, structured environment that facilitated student engagement
- Implemented behavior management strategies in classroom to maintain order. and conflict resolution
- Communicated effectively with students and staff to support learning and collaboration
Education
Master of Science - Sport Administration
Grambling State University
Grambling, LA12-2020
Bachelor of Science - Sport Management
Grambling State University
Grambling, LA12-2019
Skills
- CPR & First Aid Certified
- Customer Service & Communication
- Conflict Resolution & De-escalation
- Problem Solving & Critical Thinking
- Leadership & Team Management
- Time Management & Multitasking
- Attention to Detail & Accountability
Certifications And Skills
- CPR & First Aid Certified
- Customer Service & Communication
- Conflict Resolution & De-escalation
- Problem Solving & Critical Thinking
- Leadership & Team Management
- Time Management & Multitasking
- Attention to Detail & Accountability
Certification
- POST CERTIFICATION - Department Of Juvenile Justice
Timeline
Juvenile Correctional Officer
Martha K. Glaze RYDC
12.2025 - Current
Rural Carrier Associate
United States Postal Service
11.2024 - 05.2025
Assistant Rural Carrier
United States Postal Service
11.2020 - 05.2025
Teacher Assistant
Gulfport Central Middle School
11.2020 - 05.2025
Personal Trainer
Driven Elite Fitness
08.2020 - Current
2LT (Lieutenant)
U.S. Army (USSAR)
09.2017 - Current
Master of Science - Sport Administration
Grambling State University
Bachelor of Science - Sport Management
Grambling State University