Dezzerie Guereca
Wahiawa,HI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Operations Manager
Inn At Schofiield
03.2020 - Current
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Interacted well with customers to build connections and nurture relationships.
- Partnered with vendors and suppliers to effectively manage and budget.
Guest Service Representative
Inn At The Mountain Gods
10.2014 - 06.2019
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Conducted regular inventory audits of guest supplies to ensure adequate stock levels at all times.
- Managed check-in and check-out procedures for guests.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Tour Guide
Enterfun Tours
10.2010 - 07.2014
- Supported marketing efforts by creating content for social media platforms, showcasing unique aspects of the tours offered.
- Established positive relationships with tour members through fun and engaging conversation.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Closed on groups for the company.
- Took seniors to multiple casino locations and worked with hotels.
Education
Bachelor of Business - Business
UTEP
El Paso12.2019
Skills
- Budget Development
- Invoice Processing
- Management
- Strategic Planning
- Financial Planning
- Planning and Implementation
Languages
Spanish
Professional Working
Timeline
Operations Manager
Inn At Schofiield
03.2020 - Current
Guest Service Representative
Inn At The Mountain Gods
10.2014 - 06.2019
Tour Guide
Enterfun Tours
10.2010 - 07.2014
Bachelor of Business - Business
UTEP