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Summary
An experienced senior account manager with an MBA and proven performance in driving business growth and managing key accounts within large organizations. Equipped with a distinguished set of skills in CRM, strategic account planning, leadership, and team management. Track record for enhancing customer satisfaction, securing new business opportunities, and leading high-performing teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Account Manager
PepsiCo
07.2016 - Current
- Managed a portfolio of over 50 key accounts, contributing a total of $5 million in annual revenue
- Increased overall client satisfaction by 30% through strategic relationship management and a keen understanding of client needs
- Developed and led a high-performing marketing team, achieving a 25% increase in efficiency in account management operations
Account Manager
Unilever
05.2013 - 05.2016
- Successfully secured contracts with 15 new clients within the first year, adding an additional $2 million in revenue
- Implemented strategic account planning methods that resulted in a 20% increase in account profitability
- Served as the main point of contact for major clients and resolved escalated issues, achieving a 95% client retention rate
Education
Master of Business Administration (MBA) - undefined
Syracuse University
Syracuse, NYBachelor of Business Administration - undefined
Hunter College
New York, NYSkills
- Business development
- Client relationships
- Leadership and team management
- Revenue growth management
- Strategic account planning
Accomplishments
- Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
- Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
Certification
- Certified Professional Sales Person (CPSP)
- Certified Sales Leadership Professional (CSLP)
- Certified Strategic Account Manager (CSAM)
Affiliations
- Hotel Sales Marketing Association International
- The American Association of Inside Sales Professionals
Languages
Albanian
Elementary
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Additional Information
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Timeline
Senior Account Manager
PepsiCo
07.2016 - Current
Account Manager
Unilever
05.2013 - 05.2016
Master of Business Administration (MBA) - undefined
Syracuse University
Bachelor of Business Administration - undefined
Hunter College