Vanessa Thomas
Denver,CO
Summary
Accomplished Hairstylist with a proven track record at Fluff, adept in business management and hair maintenance, enhancing client satisfaction through exceptional service and scalp treatments. Skilled in sales and upselling, significantly boosting revenue while fostering strong client relationships through personalized care and attention. Demonstrates expertise in both technical and interpersonal skills, ensuring a standout customer experience.
Overview
10
10
years of professional experience
Work History
Hairstylist Booth Renter
Self
Denver, CO
01.2023 - Current
- Processed payments, entering sales in register for prompt customer service.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
Hairstylist
Fluff
Denver, CO
04.2021 - 01.2023
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Processed payments, entering sales in register for prompt customer service.
- Resolved guest complaints about service or style.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Mixed pigments and used proper techniques to achieve desired color.
- Educated customers on products to maximize benefits.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Hairstylist
The Parlour Hair Salon
Boulder, CO
11.2018 - 03.2021
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Processed payments, entering sales in register for prompt customer service.
- Resolved guest complaints about service or style.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Mixed pigments and used proper techniques to achieve desired color.
- Educated customers on products to maximize benefits.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Counted and documented opening and closing cash amounts daily.
- Distributed business cards outside of salon to generate new business.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Recorded notes for future reference about customer preferences and services delivered.
Barber
Floyd’s Barbershop
Lafayette, CO
09.2015 - 10.2018
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered incoming telephone calls and scheduled appointments for clients.
- Counted and documented opening and closing cash amounts daily.
- Resolved guest complaints about service or style.
Hairstylist
Great Clips Salon
Boulder, CO
08.2014 - 06.2015
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Processed payments, entering sales in register for prompt customer service.
- Resolved guest complaints about service or style.
- Suggested treatments and styles to suit customer appearance and fashion choices.
Education
Hairstylist License -
CDC
Longmont, CO05.2014
Skills
- Appointment Scheduling
- Scalp treatments
- Sales and Upselling
- Business Management
- Hair extensions
- Hair maintenance expert
Timeline
Hairstylist Booth Renter
Self
01.2023 - Current
Hairstylist
Fluff
04.2021 - 01.2023
Hairstylist
The Parlour Hair Salon
11.2018 - 03.2021
Barber
Floyd’s Barbershop
09.2015 - 10.2018
Hairstylist
Great Clips Salon
08.2014 - 06.2015
Hairstylist License -
CDC