Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
AssistantManager
Danielle Farabaugh

Danielle Farabaugh

Pittsburgh,PA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the tech industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience
2
2
Certification

Work History

Associate Success Guide

Salesforce
10.2021 - Current
  • Served as a strategic adviser and technical expert for Salesforce's largest customers ($100k+).
  • Proactively identify and resolve any client issues, maintaining high levels of customer satisfaction (CSAT 4.9/5)
  • Collaborate with internal teams to provide clients with solutions that meet their specific needs to drive business value, product and resource awareness and adoption
  • Develop and maintain strong relationships with clients impacting $2.2M in renewals in FY24

Group Fitness Supervisor of Operations

UD RecPlex
08.2019 - 05.2021
  • Coordinated marketing efforts to promote fitness and wellness programs.
  • Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
  • Coordinated marketing efforts to promote programs through surveys, emails, and info sessions to determine interest and satisfaction with the Group Fitness program
  • Supervise and mentor a team of 20+ fitness instructors, providing training, coaching, and feedback to achieve high levels of performance.
  • Manage daily operations, including scheduling, staffing, and facility maintenance, to ensure a smooth and efficient operation.

Group Fitness Instructor

UD RecPlex
11.2017 - 05.2021
  • Monitored participant progress and provided positive reinforcement to support goal achievement.
  • Plan and lead yoga classes for individuals of all skill levels, incorporating a variety of styles and techniques to ensure an engaging and challenging experience.
  • Attend regular trainings and workshops to stay up-to-date on new techniques, styles, and trends in yoga and fitness.

Operations Area Manager Intern

Amazon
06.2020 - 07.2020
  • Assisted in managing a team of 120+ associates in a high-volume sort center.
  • Wrote and revised technical documentation for operational procedures.
  • Collaborated with other managers and internal teams to ensure smooth operations and resolve any issues or challenges.
  • Developed and implemented a process improvement project (Problem Solve) that resulted in a 10% increase in productivity.

Consulting Capstone Team Lead

MLA Companies
08.2018 - 04.2019
  • Conducted analysis on industry trends to recommend the implementation of a Workforce Management System (WFMS) to improve operational efficiency.
  • Coordinated a small team to identify and resolve workflow inefficiencies, resulting in a 20% increase in productivity.
  • Manage project timelines, budgets, and resources to ensure timely delivery of high-quality solutions that meet client needs.

Coordinator of Marketing and Design

UDfit (Micro-Business)
08.2018 - 04.2019
  • Collaborated as a team member of a micro-business at the University of Dayton to design, market, and sell five different products both on campus and online.
  • Successfully generated over $5,000 in sales, with all proceeds donated to St. Jude Children's Research Hospital.
  • Developed and maintained relationships with vendors, resulting in cost savings on materials and increased profit margins.
  • Utilized customer feedback to continuously improve product design and marketing strategies.

Education

BBA - Finance And Entrepreneurship

University of Dayton
Dayton, OH
05.2021

Skills

  • Staff Training
  • Microsoft Excel, PowerPoint, Word
  • Customer Relations
  • Senior Leadership Support
  • Problem Solving
  • Process Optimization
  • Conflict Resolution
  • Communication
  • Analytical Skills
  • Product Promotion
  • Customer Consulting
  • CRM Software

Certification

  • Salesforce Certified Administrator (SCA)
  • Salesforce Certified Advanced Administrator (SCAA)
  • Trailhead Ranger

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Associate Success Guide

Salesforce
10.2021 - Current

Operations Area Manager Intern

Amazon
06.2020 - 07.2020

Group Fitness Supervisor of Operations

UD RecPlex
08.2019 - 05.2021

Consulting Capstone Team Lead

MLA Companies
08.2018 - 04.2019

Coordinator of Marketing and Design

UDfit (Micro-Business)
08.2018 - 04.2019

Group Fitness Instructor

UD RecPlex
11.2017 - 05.2021

BBA - Finance And Entrepreneurship

University of Dayton

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Danielle Farabaugh