Uriel Hernandez
Atlanta,GA
Overview
7
7
years of professional experience
Work History
Business Owner
Legacy Design & Renovations
08.2019 - 01.2024
- Develop a growth strategy focused both on financial gain and customer satisfaction
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Expanded market reach with targeted marketing campaigns and strategic partnerships.
- Developed a high-performing team through effective recruitment, training, and performance management.
Independent Contractor
Interface Services
02.2018 - 07.2019
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Managed multiple projects simultaneously, prioritizing tasks and meeting deadlines consistently.
- Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
Customer Service Representative
Crown Global LLC
10.2016 - 01.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Answered constant flow of customer 50+ inbound and outbound calls with minimal wait times.
Education
Crosskeys High School
Brookhaven, GA06.2017
Skills
- Customer Service
- Contract Management
- Administrative Support
- Call Management
- Client Relations
Timeline
Business Owner
Legacy Design & Renovations
08.2019 - 01.2024
Independent Contractor
Interface Services
02.2018 - 07.2019
Customer Service Representative
Crown Global LLC
10.2016 - 01.2018
Crosskeys High School
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