Erin Mendenhall
Summary
Communicative, observant, and detail oriented with 6+ years of well rounded experience in the medical industry. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Eager to transition into an active role as a team member researching and identifying possible environmental concerns and work to develop sustainable mitigation measures.
Overview
3
3
years of professional experience
Work History
Leader in Training / Assistant Manager
Dental Depot
11.2022 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Lead Pharmacy Technician
Valir Rehabilitation Hospital
06.2020 - 01.2022
Lead Pharmacy Technician
Valir Rehabilitation Hospital
02.2022 - 08.2022
Education
Bachelor of Science - Marine Biology And Sustainable Aquaculture
Unity College
Unity, ME05.2022
Bachelor of Science - Biochemistry And Molecular Biology
Oklahoma State University
Stillwater, OK05.2016
Skills
- Standard Operating Procedures
- Operations Management
- Task Delegation
- Strategic Planning
- Customer Relations
- Project Management Abilities
- Scientific Research & Writing
- Analysis & Interpretation
- OSHA Compliance
- Data Collection
- Observation
- Adaptability
Timeline
Leader in Training / Assistant Manager
Dental Depot
11.2022 - Current
Lead Pharmacy Technician
Valir Rehabilitation Hospital
02.2022 - 08.2022
Lead Pharmacy Technician
Valir Rehabilitation Hospital
06.2020 - 01.2022
Bachelor of Science - Marine Biology And Sustainable Aquaculture
Unity College
Bachelor of Science - Biochemistry And Molecular Biology
Oklahoma State University
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