Madeleine Navilio
Delray Beach,United States
Summary
Client-focused professional with experience in sales, project coordination, luxury service, and hospitality. Skilled in managing projects from concept through execution, building strong client relationships, and creating polished, personalized experiences. Brings a strong background in sales, organization, and visual presentation with a passion for delivering exceptional events and guest experiences.
Overview
12
12
years of professional experience
Work History
Creative Director and Production Coordinator
Bolufe Boutique
Delray Beach, FL
01.2015 - Current
- Delivered personalized luxury service with professionalism and discretion, strengthening client relationships and repeat business.
- Coordinated live sale productions and promotional events, managing visual merchandising and presentation from planning through execution.
- Developed and implemented social media marketing strategies.
- Coordinated special orders, product deliveries, and client requests.
- Maintained strong attention to detail in a fast-paced environment while adapting to unexpected challenges.
- Collaborated with team members while communicating professionally with clients and vendors.
- Applied a strong understanding of branding, presentation, color coordination, and aesthetics to create polished, memorable customer experiences.
- Managed multiple priorities across customer service, sales, marketing, and event coordination.
Designer
Closet Factory
Boca Raton, FL
08.2023 - 08.2024
- Oversaw custom projects for high-end clientele from initial consultation through final installation, serving as the primary point of contact throughout the process.
- Coordinated project logistics, including appointments, installations, deliveries, and follow-ups, while managing multiple schedules and deadlines.
- Collaborated with engineers, designers, installation teams, and vendors to coordinate project requirements and ensure exceptional execution.
- Built strong client relationships through consistent communication, personalized service, and attention to individual needs.
- Translated client preferences and aesthetic vision into polished, personalized spaces that exceeded expectations.
Airbnb Host
Airbnb
Delray Beach, FL
01.2019 - 03.2022
- Managed short-term rental operations, overseeing guest experiences from booking through departure.
- Coordinated reservations, guest communication, property preparation, and day-to-day logistics to ensure seamless stays.
- Accommodated special occasions and group stays, including bachelorette parties, coordinating personalized details and guest requests.
- Maintained a polished, welcoming, and visually appealing environment while ensuring consistent presentation standards.
- Anticipated guest needs and adapted to last-minute requests or unexpected issues while maintaining a high level of service.
Education
Associate of Arts - Sociology
Florida State University
Tallahassee, FL05-2020
Minor in Event Planning
Florida State University
Tallahassee, FLSkills
- Event Coordination
- Luxury Client Service
- Cross-Functional Collaboration
- Guest & Client Experience
- Project Management
- Branding Principles
- Organization & Multitasking
- Visual Merchandising & Presentation
Timeline
Designer
Closet Factory
08.2023 - 08.2024
Airbnb Host
Airbnb
01.2019 - 03.2022
Creative Director and Production Coordinator
Bolufe Boutique
01.2015 - Current
Associate of Arts - Sociology
Florida State University
Minor in Event Planning
Florida State University