Eklavya Balse

Information Technology Specialist (US Army MOS 25B)

US Army

02.2023 - Current

Provided telephone and in-person support to over 5000 end users, troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related technical issues.
Managed ongoing computer hardware and software issues, including dissemination of unclassified and classified information.
Provided troubleshooting for software systems and system hardware on areas such as IP conflicts, TCP/IP routing, satellite signal acquisition, data path transmission and related irregularities.
Implemented migration of over 8000 employees’ e-mail to DEPARTMENT OF DEFENSE (DoD) ENTERPRISE EMAIL using Outlook 2007 and/or Outlook Web Access (OWA) client access.
Experienced with Cisco routers and switches as well as related hardware and software systems.
Responsible for implementing network system installations, changes and upgrades.
Provided daily hardware and software technical support for military computer and communications hardware, software and equipment created with BMC remedy trouble ticket software.
Served as Information Systems Administrator, advising and developing strategies for software standardization, compatibility, and implementation while maintaining system integrity.
Developed, documented and implemented standard operating procedures for military and civilian information systems security large office system workgroups.
Executed integration of more than 5000 new computer systems to a division.
Apply best management practices in handling Exchange Server 2003 file server, server backups, active directory users and computers, local domains and policies, local security policies, Outlook 2003/2007/2010, as well as software and hardware installation.
Supported daily monitoring and reporting of the user data protection and backups.