Oneida Talamantes

Everything previously mentioned along with

• Educated customers about the features and benefits of different types of banking products offered by the bank.
• Verified and documented incoming and outgoing items stored within the vault.
• Maintained a clean and orderly work environment within the vault.
• Conducted regular audits of contents inside the vault to ensure accuracy of inventory records.
• Assisted in training new employees as needed.
• Performed account reconciliations on a regular basis.
• Maintained accurate records of all customer accounts and transactions.
• Established strong relationships with customers to increase customer loyalty.
• Assisted customers with account opening and maintenance.
• Cross-sold banking services such as credit cards.
• Helped customers open and close accounts, apply for loans and make sound financial decisions.

Everything previously mentioned along with...

• Ensured compliance with banking regulations and procedures in daily operations.
• Analyzed customer needs and provided appropriate financial solutions.
• Developed detailed knowledge of products offered by the bank including deposit accounts, investments, loans.
• Generated reports on daily transactions for management review.
• Assisted in training new employees as needed.
• Participated in team meetings to discuss performance metrics and strategies for improvement.
• Helped customers understand and use mobile applications and online banking.

• Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
• Verified customers' identification to ensure compliance with laws and regulations.
• Balanced cash drawers on a daily basis.
• Explained account information to customers in detail as needed.
• Performed daily reconciliation of teller drawer within established limits.
• Maintained confidentiality of all customer records and information according to company policies.
• Handled large volumes of currency quickly and accurately with minimal errors.
• Identified fraudulent activity or suspicious behavior immediately reported it to management.

• Greeted customers and provided exceptional customer service.
• Assisted customers with product selection, sizing and styling.
• Provided accurate information about products, prices and services.
• Organized stockroom shelves according to size, color or style.
• Upsold additional items based on customer interests and needs.
• Maintained cleanliness of store environment including floors, windows, displays.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Built and maintained relationships with peers and upper management to drive team success.