Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SUMANA ISLAM

Boynton Beach,FL

Summary

Resourceful Associate Banker recognized for high productivity and efficient task completion. Skilled in client relationship management, financial analysis, and compliance adherence. Excel in communication, teamwork, and adaptability, ensuring seamless operations within banking environments. Committed to delivering exceptional customer service and support.

Overview

22
22
years of professional experience

Work History

Associate Banker Teller

Chase Bank
Boynton Beach, Florida
02.2022 - Current
  • Assisted clients with account inquiries and service requests.
  • Processed transactions accurately and efficiently using banking software.
  • Supported branch team in achieving customer satisfaction goals.
  • Handled cash management tasks while maintaining security protocols.
  • Educated customers on bank products and services available.
  • Participated in training sessions to enhance product knowledge and skills.
  • Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
  • Assisted in training new employees as needed.
  • Helped customers understand and use mobile applications and online banking.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Balanced cash drawers on a daily basis.

Cashier

Publix Supermarkets Store
Delray Beach, Florida
04.2021 - 12.2021
  • Processed customer transactions efficiently and accurately.
  • Assisted customers with product inquiries and provided recommendations.
  • Handled cash, credit, and debit payments securely and responsibly.
  • Managed inventory levels at the register to support sales activities.

Associate

Marshalls
Delray Beach, Florida
11.2020 - 06.2021
  • Built relationships with customers by providing friendly customer service.
  • Assisted customers with selecting items and answering questions about products.
  • Provided customer service support for inquiries, complaints, and returns.
  • Performed cash register functions accurately and efficiently.

Department Head (General Banking)

Jamuna Bank
Dhaka, Bangladesh
07.2003 - 07.2016
  • Lead banking department operations at Jamuna Bank
  • Develop strategic plans for financial growth
  • Manage team of banking professionals efficiently
  • Coordinate cross-departmental collaboration initiatives
  • Mentor staff for professional development and skills enhancement
  • Managed daily work assignments of subordinate staff members while ensuring timely completion.
  • Hired, trained and coached employees to deliver world-class customer service.

Education

Master of Arts - English Literature

JAGANNATH COLLEGE
DHAKA, BANGLADESH
02-1988

Skills

  • Transaction processing
  • Account management
  • Cash handling
  • Financial education
  • Customer relationship management
  • Employee training
  • Problem solving
  • Team collaboration
  • Account servicing
  • Teller experience
  • Developing work schedules
  • Assessing fraud potential
  • Cash management
  • Educating clients

Languages

English
Professional
Hindi
Professional
Urdu
Professional
Bengali
Professional

Timeline

Associate Banker Teller

Chase Bank
02.2022 - Current

Cashier

Publix Supermarkets Store
04.2021 - 12.2021

Associate

Marshalls
11.2020 - 06.2021

Department Head (General Banking)

Jamuna Bank
07.2003 - 07.2016

Master of Arts - English Literature

JAGANNATH COLLEGE

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