Dhalya Nicole Texidor
TD Bank
The Bronx,NY
12
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Customer Service Representative
1 Year 10 Months- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
- Utilized CRM software to track customer interactions and streamline service processes.
- Implemented feedback mechanisms to improve service quality and client retention rates.
- Analyzed customer data to identify trends and recommend process improvements.
- Developed training materials that increased staff proficiency in product knowledge and service techniques.
- Collaborated with cross-functional teams to address complex customer concerns effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
Team Lead
1 Year 5 Months- Work directly with Team members to handle all administrative and customer service work.
- Distributing work orders to staff and making a plan for each day
- Executed visual merchandising strategies to enhance product presentation in-store.
- Overseeing the technology department, clothing department, and front of the store
- Keep track of store sales and goals for fulfillment
- Complete Visual Merchandising requirements
- Respond to telephone inquiries, providing service to customers and associates
Customer experience lead
3 Months- Calculating store goals for the day/week/month
- Work directly with customers in one on one shopping appointments
- Maintain calendars for events and schedule/confirm appointments.
- Assist in creating schedules
- Coordinated store events to enhance customer engagement
- Provide daily administrative support to other stores in the area
Store Manager / Warehouse Assistant Manager
1 Year 7 Months- Respond to telephone inquiries, providing service to customers and associates inquiring about home remodeling services.
- Work directly with Project Managers to handle all administrative and customer service work.
- Maintain calendars for Project Managers and schedule/confirm appointments.
- Assist with typing and distributing work orders to staff.
- Provide daily administrative support to company owner and management staff
Lead Eye Technician
1 Year- Conducted patient interviews to document medical and ocular histories using the MDI system.
- Arranged exam and procedure rooms and inventoried supplies and equipment.
- Checked patients eye pressure using a slit lamp and I-Care.
- Performed Visual Fields, Cell Count, IOL Master, OCT Mac & RNFL, B-Scan, A-Scan, Fundus Photos, ORA, and Auto Refraction.
- Assisted Pediatric Optometrist.
- Specializing in children with Autism Spectrum Disorders and Sensory Integration Disorders.
Sales Lead (Full-Time)
10 Months- Maintained a consistent high level of customer service by creating and developing excellent client relationships.
- Focused on achieving and exceeding individual and store sales goals.
- Performed merchandising tasks such as: stocked, re-merchandising, display, price markdowns, and transfers.
Assistant Manager
1 Year 1 Month- Wrote up customers' orders and processed payments via: cash, debit, or credit card.
- Kept the dining area clean, stocked, and neatly arranged at all times.
- Managed telephone requests and delivery orders.
- Assisted with promotional distribution and development of new locations.
Office Intern
11 Months- Assisted in performance of all administrative duties as assigned.
- Answered telephone calls and emails, typed paper correspondence, and maintained appointment schedule.
- Performed data entry computer reports and various other paperwork-related clerical tasks.
- Provided front-desk support and other clerical assistance as required.
Education
Certificate Program - Audio Arts
High School
Graduated - High School Honors
Skills
MS Office (Word
Excel
Outlook
PowerPoint)
Google Drive (Docs
Sheets
Slides
Forms)
Bilingual - Spanish
Familiar with Apple (Mac) Products and Software
Familiarity in navigating the internet with ease.
Highly effective at anticipating and accommodating patient/client/customer needs.
Friendly and enthusiastic team player.
Timeline
Customer Service Representative
TD Bank
10.2024 - CurrentRead More
Team Lead
Target
05.2023 - 10.2024Read More
Customer experience lead
Chicos
02.2023 - 05.2023Read More
Store Manager / Warehouse Assistant Manager
Puff N Pipe
07.2021 - 02.2023Read More
Lead Eye Technician
FROMER EYE CENTER
11.2018 - 11.2019Read More
Sales Lead (Full-Time)
PANDORA @ ALTAMONTE SPRINGS MALL
10.2017 - 08.2018Read More
Assistant Manager
WILLIAM’S CAFE/TULCINGO CAFE (2 LOCATIONS)
07.2015 - 08.2016Read More
Office Intern
COMMUNITY BOARD 10
09.2014 - 08.2015Read More
RENAISSANCE HIGH SCHOOL FOR MUSICAL THEATER & TECHNOLOGY
High School
Read More
FULL SAIL UNIVERSITY
Certificate Program from Audio Arts
Read More