Dhan Kumari Adhikari
Broomfield
Summary
Experienced and highly motivated Front Desk Supervisor with over 7 years in the hospitality industry. Proven ability to lead front office teams, resolve guest issues with care, and ensure smooth operations. Strong knowledge of Opera, Collegue, MISTRO systems, billing procedures, and team coaching. Recognized for going above and beyond during peak periods to ensure guest satisfaction and team efficiency. Looking to contribute my energy and expertise in a dynamic hotel environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor & Sales Assistant
Hyatt Place Boulder
04.2023 - 11.2024
- Supervise daily front desk operations and provide training and support to team members
- Address guest complaints and maintain high satisfaction scores
- Oversee group bookings, event setups, and billing processes
- Handle AR billing, tax exemptions, folio audits, and reporting
- Investigate AR billing and collect the payment from any reservation routed to direct bill.
- Fill out flash report like top account and upcoming Events and sent to general manager and sales manager.
Guest Service Representative
Chautauqua Lodging Office
01.2022 - 11.2024
- Welcomed guests, confirmed reservations and IDs.
- Managed phone/in-person bookings; explained amenities.
- Used MISTRO for check-ins, checkouts, and billing.
- Ran night audits and printed daily reports.
- Reviewed guest balances before checkout.
- Handled mail/packages and issued room keys.
Front desk supervisor
Millennium Harvest House Hotel
01.2021 - 04.2023
- Greeted guests, verified ID, and ensured excellent service.
- Handled payments accurately, following tax and PCI rules.
- Coordinated with housekeeping and resolved guest issues.
- Trained new staff and supervised 7–10 team members.
- Managed complaints, offered comps/discounts as needed.
- Maintained front desk inventory and cleanliness.
- Covered extra shifts and handled system outages.
Front Office Assistant/Intern
Pullman Oceanview Sanya Bay Resort and Spa
03.2017 - 08.2017
- Prepared VIP rooms with welcome letters, amenities, and fruit baskets.
- Escorted guests after check-in and explained hotel services.
- Coordinated transportation when needed.
- Sent birthday cakes to in-house guests.
- Maintained guest records and followed up with VIPs for feedback.
Server/Intern
Pullman Ocean View Resor & Spa
08.2016 - 03.2017
- Delivered exceptional service by greeting guests and taking accurate orders.
- Managed tables, anticipated needs, and ensured cleanliness.
- Coordinated with kitchen/bar to deliver orders efficiently.
- Handled payments and balanced cash drawer each shift.
- Resolved customer concerns promptly to ensure satisfaction.
Education
High school - hotel management, school
Shree Punya Higher Secondary
Rajaeani-6 DhankutaNo Degree - Chinese Language
Sanya Aviation And Tourism College
Sanya, China08-2017
No Degree - Semiconductor Technician
Portland Community College
Portland, OR04-2025
Skills
- Courteous Customer Service
- Team Collaboration & Supervision
- Front Desk & Guest Service Leadership
- Reservation & Billing Management
- Opera, Colleague & MISTRO System Proficiency
- AR Billing, Tax Exemption, Folio Review
- Cash Handling & Credit Transactions
- Group & Event Coordination
- Conflict Resolution & Guest Satisfaction
- Communication & Problem Solving
- Hospitality & Lobby Ambassador Experience
- Mail & Package Handling
- Multilingual Communication
- Motivated & Reliable Work Ethic
Certification
- Completed Hotel Management internship at Pullman Oceanview Resort & Spa, Sanya, China.
- food Handler certificate
- Semiconductor technician certificate
Timeline
Front Desk Supervisor & Sales Assistant
Hyatt Place Boulder
04.2023 - 11.2024
Guest Service Representative
Chautauqua Lodging Office
01.2022 - 11.2024
Front desk supervisor
Millennium Harvest House Hotel
01.2021 - 04.2023
Front Office Assistant/Intern
Pullman Oceanview Sanya Bay Resort and Spa
03.2017 - 08.2017
Server/Intern
Pullman Ocean View Resor & Spa
08.2016 - 03.2017
High school - hotel management, school
Shree Punya Higher Secondary
No Degree - Chinese Language
Sanya Aviation And Tourism College
No Degree - Semiconductor Technician
Portland Community College
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