ASHELEY TERRY
Pinehurst,NC
Summary
Experienced in patient care and customer service with strong skills in scheduling, effective communication, and medical terminology. Adept in managing referrals, patient intake, and troubleshooting orders to ensure smooth operations and patient satisfaction. Seeking to leverage these abilities in a new role supporting teams and enhance patient outcomes.
Overview
6
6
years of professional experience
Work History
Patient service agent
Anne Arundel Dermatology
Linthicum Heights, Maryland
07.2023 - Current
- Remote
- Assist referrals team with timely completion of referrals with contacting patients and scheduling
- Assist with inbound calls for making, canceling, and rescheduling appointments
- Helping patients relay messages to nursing staff through patient portal or messaging system
- Outbound calls to get pending referrals scheduled
- Provide extra assistance when referrals are in overflow
- Met monthly parameters and goals
Customer Enrollment Representative
Home Care Delivered
Glen Allen, VA
08.2021 - 07.2023
- Remote
- Patient intake for durable medical equipment supplies
- Taking inbound calls
- Making outbound calls
- Troubleshooting for orders
- Requesting paperwork for all orders
- Follow up on multiple orders
- Confirm information with doctors office
Certified Medical Assistant
Cone Health, CHMG HeartCare
Greensboro, NC
09.2019 - 07.2021
- I provide team based patient care as directed by the Physician
- I provide support to nursing, lab, clerical, and Physician staff in order to facilitate positive patient outcomes
- Clinical knowledge and skills relate to newborn, pediatric, adolescent, adult, and geriatric populations.
Certified Medical Assistant
FastMed
Greensboro, NC
12.2018 - 12.2020
- Patient intake
- Responsible for taking vital signs, and recording information into patient's chart
- Collection of blood, urine, and other specimens needed to perform lab tests
- Perform x-rays as needed per provider
- Cleans treatment rooms in between patients
- Maintains the cleanliness of the clinic
Registered Medical Assistant Externship
FastMed
High Point, NC
11.2018 - 11.2018
- Responsible for gaining knowledge and performing day to day tasks of a medical assistant
- Trained in taking medical history, vital signs, explaining treatment procedures to patients, preparing patients for examination
- Assisting the physician during the examination
- Trained to collect and prepare specimens, and perform basic laboratory tests on premises
- Trained in answering phones, greeting patients, updating and filing medical records
Education
Associate of Applied Science - Health Sciences
ECPI University
Greensboro, NC01.2018
Associate in Business Administration - Business
Sandhills Community College
Pinehurst, NC01.2011
Skills
- Time Management
- Billing
- Customer Service
- Data Entry
- Vital Signs
- Phlebotomy
- Patient Care
- Venipuncture
- EKG
- CPR Certified
- Medical Terminology
- Billing and Coding
- Electronic Medical Records
- Obtain vital signs
- Administer injections
- Patient preparation
- Conflict resolution
- Interpersonal skills
- Strong work ethic
- Self-motivation
- Scheduling
- Effective communication
- Works cohesively with a team
- Patient Safety
- Accountability
- MS Office
- Courteous customer service
- Ability to work with diverse population
- Active listening
- Critical thinking
- Leadership
- Adaptability
- Learns quickly
- Phlebotomy Technician (PT)
- Certified EKG Technician (CET)
Personal Information
Willing To Relocate: Anywhere
Timeline
Patient service agent
Anne Arundel Dermatology
07.2023 - Current
Customer Enrollment Representative
Home Care Delivered
08.2021 - 07.2023
Certified Medical Assistant
Cone Health, CHMG HeartCare
09.2019 - 07.2021
Certified Medical Assistant
FastMed
12.2018 - 12.2020
Registered Medical Assistant Externship
FastMed
11.2018 - 11.2018
Associate of Applied Science - Health Sciences
ECPI University
Associate in Business Administration - Business
Sandhills Community College