TESHALA CARTER
Oklahoma City,OK
Summary
Client-focused professional with 10+ years of customer service experience and strong communication, time management, and sales skills. Known for professionalism, attention to detail, and building client rapport. Currently a Nail Technology student at Francis Tuttle, developing hands-on skills in nail care, sanitation, and client consultation.
Overview
16
16
years of professional experience
Work History
Patient Service Agent
Mercy
Oklahoma City, OK
12.2022 - Current
- Provided high-quality customer service in a fast-paced environment
- Managed scheduling and handled client inquiries with professionalism
- Maintained confidentiality and clear communication
Licensed Insurance Agent
TTEC
Oklahoma City, OK
10.2020 - 04.2021
- Consulted clients to recommend services based on individual needs
- Explained products clearly to support informed decision-making
- Built trust and maintained positive client relationships
Licensed Insurance Agent
AAA
Oklahoma City, OK
09.2015 - 06.2016
- Reviewed and explained services and documents to clients
- Processed payments and maintained accurate records
- Delivered consistent, positive customer interactions
Virtual Rental Specialist / Bodyshop Specialist
Hertz
Oklahoma City, OK
08.2013 - 09.2015
- Assisted customers with reservations and service questions
- Maintained high productivity and quality standards
- Managed documentation and customer updates
Assistant Manager
Arby's
Oklahoma City, OK
11.2009 - 08.2013
- Delivered customer service and resolved client concerns
- Handled cash transactions and trained new employees
- Maintained cleanliness, organization, and efficiency
Education
Nail Technology Student -
Francis Tuttle Technology Center
Oklahoma City, OK01.2026
Associate of Science - Medical Assisting/Phlebotomy
Vatterott College
Oklahoma City, OK03-2012
Skills
- Client Consultation & Relationship Building
- Customer Service & Professional Communication
- Time Management & Scheduling
- Sales & Service
- Attention to detail
- Cleanliness & Workplace Standards
- Multitasking and organization
- Handling customer complaints
- Team collaboration
Timeline
Patient Service Agent
Mercy
12.2022 - Current
Licensed Insurance Agent
TTEC
10.2020 - 04.2021
Licensed Insurance Agent
AAA
09.2015 - 06.2016
Virtual Rental Specialist / Bodyshop Specialist
Hertz
08.2013 - 09.2015
Assistant Manager
Arby's
11.2009 - 08.2013
Nail Technology Student -
Francis Tuttle Technology Center
Associate of Science - Medical Assisting/Phlebotomy
Vatterott College