Zoe Ortega

Answer high-volume patient calls and provide information on the company's services.

• Schedule, reschedule, and cancel appointments while ensuring efficient clinic workflow.
• Maintain HIPAA compliance and handle sensitive information with confidentiality.
• Assist patients with referrals, authorizations, and directing questions to the correct department.
• Deliver excellent customer service by resolving concerns and ensuring a positive patient experience.

• Assisted customers with shipping, packaging, and printing needs in a fast-paced retail environment
• Operated cash register to process transactions accurately and efficiently
• Managed incoming and outgoing shipments, including tracking packages and updating delivery status
• Utilized UPS software systems for package tracking, label printing, address verification, etc
• Managed customer inquiries via phone, email, or in-person regarding general store information

engage kids in a variety of outdoor activities to keep them healthy and active. You’ll also assist them with
their homework and review what they’ve learned during the school year. Providing snacks and ensuring
their overall well-being, including bathroom breaks, and be part of your responsibilities creating a safe,
fun, and supportive environment for the kids, helping them grow and thrive throughout the camp.