TAYLOR CROSS
WYOMING,USA
Summary
To obtain a position in a dynamic organization where I can continue to develop my skills and experience in business communication.
Service professional with focus on high standards and results. Brings valuable experience in handling customer inquiries and ensuring service excellence. Known for strong team collaboration and adaptability to changing needs, with proficient skills in customer communication and conflict resolution.
Overview
13
13
years of professional experience
Work History
Patient Service Agent
Smile Doctors
07.2024 - Current
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
Treatment Coordinator
Smile Doctors - KC Orthodontics
01.2018 - 07.2024
- + Responsible for consulting and communicating with patients and families on various treatment plans, counseling patients on various financial options, insurance coverages
- + Quoting treatments and successfully converting patients to sameday contracts 75-80% daily conversion rate
- + Outstanding customer service and follow up with referrals, case acceptance paperwork
- + Completion of treatment paperwork and correspondence as well as scheduling/accepting accurate recording of payments
- + Front desk coverage including phones, paperwork, payments, insurance, clerical duties
- + Leader of the Team Culture Committee
- + Active member of the Marketing team and social media account manager
Organizational Development Coordinator
Accounting Principals
01.2017 - 01.2018
- Company Overview: Meritage Hospitality Group
- + Responsible for updating DOL audit spreadsheets in excel daily
- + Scheduling phone screen interviews and in person interviews
- + Conducting phone interviews and calling references
- + Job postings on Indeed and Craigslist
- + Various administrative duties including creation of PowerPoints, excel spreadsheets, and word documents
- + Helping other departments/individuals with various administrative duties, as necessary
- Meritage Hospitality Group
Office Assistant/Assembler
Amstore Corporation
01.2012 - 12.2017
- + Assisted with payroll and timekeeping for 200+ permanent and temporary employees
- + Assisted with benefits enrollment, personnel record-keeping, various administrative tasks for A/R and A/P Departments
Education
B.A. - Organizational Communication
Calvin College
Grand Rapids, MI01.2016
Vocal Music and General Education
Palm Beach Atlantic University
West Palm Beach, FL01.2012
Skills
- Complaint Handling
- Customer Service
- Listening Skills
- Team Collaboration
- Attention to Detail
- Multitasking and Organization
Accomplishments
- Public Service Announcement (PSA) for the Humane Society of West Michigan and the Kent County Animal Shelter
- Development plan and training for Residence Hall Executive Teams at Calvin College
- Retail marketing plan for sale of Tekton Tools through Meijer stores
- Plan to improve social media presence for the Sperry Footwear division of Wolverine Worldwide Inc.
Hobbies and Interests
- Design and sew clothing
- Vocal music
- Pet Owner
Volunteer Experience
- A Second Chance Kitten and Puppy Rescue, West Palm Beach, FL
- Springhill Camps
Timeline
Patient Service Agent
Smile Doctors
07.2024 - Current
Treatment Coordinator
Smile Doctors - KC Orthodontics
01.2018 - 07.2024
Organizational Development Coordinator
Accounting Principals
01.2017 - 01.2018
Office Assistant/Assembler
Amstore Corporation
01.2012 - 12.2017
Vocal Music and General Education
Palm Beach Atlantic University
B.A. - Organizational Communication
Calvin College
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