Cierra Steele
Marshfield,MO
Summary
Dynamic Patient Service Agent with a strong work ethic at Mercy Hospital Springfield, adept at resolving customer complaints and enhancing satisfaction through effective communication and problem-solving. Proven ability to manage high call volumes while maintaining quality service, demonstrating stress tolerance and attention to detail in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Patient Service Agent
Mercy Hospital Springfield
Springfield, MO
02.2020 - Current
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Upheld company reputation by adhering to strict guidelines regarding privacy protection when handling sensitive client information.
- Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
- Elevated the overall customer experience by consistently delivering personalized, attentive service and addressing client needs with urgency.
Cashier/supervisor
Harter House
Nixa, MO
06.2017 - 02.2020
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Increased cashier efficiency through hands-on coaching sessions focused on improving speed, accuracy, and customer interactions.
- Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
High School Diploma -
Logos Charter School
Medford, OR05.2015
Skills
- Stress tolerance
- Complaint handling
- Strong work ethic
- Customer service
- Attention to detail
- Listening skills
- Multitasking and organization
- Excellent communication
- Computer skills
- Handling customer complaints
- Data entry
- Customer relationship management
- Conflict resolution
- Quality control
- Performance goals
- Workflow management
- Service scheduling
- Call center operations
- Tech-Savvy
- Teamwork
- Problem-solving
- Time management
- Multitasking
- Calm and professional under pressure
- Understanding customer needs
- Customer service excellence
- Organizational skills
- Calm under pressure
- Active listening
- Effective communication
Timeline
Patient Service Agent
Mercy Hospital Springfield
02.2020 - Current
Cashier/supervisor
Harter House
06.2017 - 02.2020
High School Diploma -
Logos Charter School