Dominic Lucero
Santa Fe,NM
Summary
Energetic and customer-focused with knack for problem-solving and effective communication. Possess knowledge of customer service principles and conflict resolution, coupled with strong interpersonal and organizational skills. Dedicated to delivering exceptional service and ensuring customer satisfaction.
Overview
3
3
years of professional experience
Work History
Custom Service Agent/Ramp Agent
Envoy Airlines
Santa Fe, NM
06.2024 - Current
- Assisted passengers with check-in processes and luggage handling.
- Coordinated boarding procedures to ensure timely departures.
- Resolved customer inquiries and concerns efficiently.
- Maintained cleanliness and organization in service areas.
- Trained new staff on operational procedures and protocols.
- Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
- Improved inventory management by keeping accurate records of supplies usage and ordering replenishments as needed.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Exceeded performance goals consistently, earning recognition for outstanding service delivery.
Lineman
Southwestern Line Constructors
Albuquerque, NM
09.2022 - 03.2024
- Installed and maintained overhead and underground power lines following safety protocols.
- Conducted routine inspections of electrical systems to identify potential issues.
- Assisted in troubleshooting electrical outages and restoring service efficiently.
- Operated specialized tools such as bucket trucks and wire pullers for line work.
- Collaborated with team members to complete projects within established timelines.
- Adhered to industry regulations and standards for safe work practices consistently.
- Maintained a strong safety record by diligently adhering to OSHA regulations and company policies, ensuring the well-being of both team members and the public.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
No Degree - General Studies
New Mexico Military Institute
Roswell, NMHigh School Diploma -
Robertson High School
Las Vegas, NMSkills
- Food Handler certification
- Patience and calmness
- Basic maintenance
- Stress tolerance
- Vehicle detailing
- Customer service
- Strong work ethic
- Multitasking and organization
- Listening skills
- Teamwork and collaboration
- Problem-solving skills
Timeline
Custom Service Agent/Ramp Agent
Envoy Airlines
06.2024 - Current
Lineman
Southwestern Line Constructors
09.2022 - 03.2024
No Degree - General Studies
New Mexico Military Institute
High School Diploma -
Robertson High School