Rebecca Mendez
San Antonio,TX
Summary
Customer service and data entry expert with a proven track record at the City of San Antonio. Known for exceptional interpersonal skills and attention to detail, resulting in enhanced customer satisfaction and trust. Able to resolve complex issues efficiently while maintaining a positive attitude in person and over the phone.
Overview
23
23
years of professional experience
Work History
Sr. Police Service Agent/311 Customer Service Rep
City Of San Antonio
San Antonio, TX
12.2012 - 04.2023
- Assisted walk ins at the police substation with all issues as well as creating a keycard when officer assistance was needed
- Entered and removed vehicles, boats, motorcycles, and firearms from TCIC/NCIC system and provided officers with NIC #
- Provided excellent customer service to the public as well as police officers or personnel calling in to the substation and resolved issues quickly and efficiently
- Maintained positive, professional attitude in all customer interactions
- Assisted walk ins at the police substation with all issues as well as over the phone.
- Demonstrated empathy and patience when interacting with customers to build rapport and trust
- Escalated complex issues to higher-level support for swift resolution
- Developed relationships with customers through attentive listening and helpful advice
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills to effectively interact with customers
Insurance Claims Representative
The Hartford Insurance Group
San Antonio, TX, TX
09.2012 - 12.2012
- Answered customer inquiries and provided accurate information regarding products and services.
- Listened attentively to customers to ensure the accurate information is processed for their auto claim.
- Set up appointments for adjuaters, auto shops, and rental vehicle appointments when necessary.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Expressed empathy when customers need it most while they are experiencing their loss.
Customer Service Representative
KCI Medical
San Antonio , Texas
05.2010 - 10.2010
- Answered customer and medical professionals calls regarding products and services.
- Ensured the proper device was ordered, and sent to the correct address by utilizing effective listening skills.
- Strong attention to detail to ensure accuracy of order.
- Expressed empathy to customers who are going through difficult medical experiences.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Representative
USAA Insurance
San Antonio , Texas
04.2000 - 04.2010
- Answered calls in a call center environment to assist members with their auto insurance policies.
- Assisted members in the United States as well as overseas in issuing, adjusting, and educating them on auto insurance.
- Resolved issues regarding policy complaints, billing, and overall customer service.
- Ensured every interaction was accurately notated in the system for the next member interaction.
- Assisted members on his to navigate Usaa.com as well as educated them on other products and services USAA has available.
Education
High School Diploma -
Westhill Institute
Mexico City, MX01.1994
Some College (No Degree) - Child Psychology
Palo Alto College
San Antonio, TXSome College (No Degree) - Criminal Justice
Brown Mackie College - San Antonio, TX
San Antonio, TXSkills
- Customer Service
- Communication
- Problem-solving
- Complaint Handling
- Stress Tolerance
- Documentation And Reporting
- Computer Skills
- Clerical Support
- Data Entry
- Excellent Communication
- Client rapport
- Records Maintenance
- Data Processing
- Complaint resolution
- Handling Customer Complaints
- Strong Work Ethic
- Call Center Operations
- Multitasking and Organization
- Listening Skills
- Customer Relationship Management
- Performance Goals
- Attention to Detail
- Conflict Resolution
- Order Fulfillment
Leadership Experience
I was able to work on my own with no supervision, as well as training newly hired employees when needed.
References
- Orlando Navarro, SAPD Sergeant (Retired), BigONavarro@hotmail.com, (210) 288-9248
- Justin Massiate, SAPD Lieutenant, Justin.Massiate@sanantonio.gov, (210) 852-5885
Timeline
Sr. Police Service Agent/311 Customer Service Rep
City Of San Antonio
12.2012 - 04.2023
Insurance Claims Representative
The Hartford Insurance Group
09.2012 - 12.2012
Customer Service Representative
KCI Medical
05.2010 - 10.2010
Customer Service Representative
USAA Insurance
04.2000 - 04.2010
High School Diploma -
Westhill Institute
Some College (No Degree) - Child Psychology
Palo Alto College
Some College (No Degree) - Criminal Justice
Brown Mackie College - San Antonio, TX
Similar Profiles
Javan GarciaJavan Garcia
Lifeguard at City of San Antonio Parks and Recreation DepartmentLifeguard at City of San Antonio Parks and Recreation Department
Jarehd GarciaJarehd Garcia
Lifeguard at City Of San Antonio Parks And RecreationLifeguard at City Of San Antonio Parks And Recreation
Thomas Elliott MorenoThomas Elliott Moreno
Administrative Associate (Various Summer Programs) – Temporary at City of San Antonio, Parks & Recreation DepartmentAdministrative Associate (Various Summer Programs) – Temporary at City of San Antonio, Parks & Recreation Department
Aidan MartinezAidan Martinez
Maintenance Worker at City of San AntonioMaintenance Worker at City of San Antonio
DONALD HALLDONALD HALL
Event Security Staff at Spurs Sports EntertainmentEvent Security Staff at Spurs Sports Entertainment