Elisa Bierschenk
San Antonio,TX
Summary
Dedicated professional with expertise in dog and cat grooming, customer service, and animal handling. Committed to maintaining safety standards and fostering client relationships to enhance satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Volunteer Groomer
City of San Antonio Animal Care Services
San Antonio, Texas
09.2023 - Current
- Bathed and groomed animals at high-volume shelter, focusing on severe cases.
- Collaborated with veterinary staff to evaluate animal health and safety.
- Handled neglect cases with compassion and diligence.
- Maintained visual records for prosecution, adoption, and promotional purposes.
- Removed life-threatening infestations of fleas and ticks.
- Assessed each animal's condition before grooming to tailor approaches.
- Examined animals for injuries or illnesses, documenting symptoms for veterinarian review.
- Advised staff on grooming protocols and optimal timing.
Professional Pet Stylist
PetSmart
San Antonio, Texas
03.2020 - Current
- Executed grooming appointments efficiently, maximizing client satisfaction and retention.
- Maintained safety and cleanliness standards in fast-paced environment while grooming dogs and cats.
- Developed strong relationships with clients, resulting in a loyal repeat clientele.
- Utilized patience and skill to manage pets with severe behavioral or coat issues.
- Ensured high-quality grooming services through meticulous attention to detail.
- Identified optimal haircuts and products for pets by communicating with owners.
- Demonstrated expertise in breed-specific haircuts and various coat types.
Pet Salon Leader
Petsmart
San Antonio, Texas
03.2024 - 05.2025
- Oversaw daily operations, ensuring exceptional customer care, safety standards, and quality grooming.
- Achieved over $1 million in sales, ranking salon among top 25 out of over 1660 locations.
- Hired, trained and supervised new bathers on safety protocols and company procedures.
- Guided and assessed new groomers on time management, grooming techniques, and breed standards.
- Fostered interdepartmental relationships to enhance growth and drive sales.
- Managed scheduling for 14+ employees, optimizing staffing levels for efficiency.
- Maintained inventory of supplies and equipment while implementing facility improvements.
- Devised cleaning regimens to uphold high cleanliness standards.
Education
-
Petsmart Dog Grooming Academy
San Antonio, TX11-2020
-
Petsmart Cat Grooming Academy
San Antonio, TX10-2023
- MFA, Theatrical Costume Design
The Ohio State University
Columbus, OH06-2010
- BFA, Theatrical Costume Design
Texas Tech University
Lubbock, TX12-2006
Skills
- Breed-specific grooming
- Feline grooming
- Safety and hygiene protocols
- Customer service
- Time management
- Animal handling
- De-matting techniques
References
References available upon request.
Timeline
Pet Salon Leader
Petsmart
03.2024 - 05.2025
Volunteer Groomer
City of San Antonio Animal Care Services
09.2023 - Current
Professional Pet Stylist
PetSmart
03.2020 - Current
-
Petsmart Dog Grooming Academy
-
Petsmart Cat Grooming Academy
- MFA, Theatrical Costume Design
The Ohio State University
- BFA, Theatrical Costume Design
Texas Tech University