LeaAnn Eastteam
McAlester,OK
Summary
With a proven track record at Sheridan Road Veterinary Clinic, I excel in delivering exceptional pet grooming services, enhancing customer satisfaction, and mentoring junior groomers. My expertise in animal behavior and strong communication skills ensure tailored care and strong client relationships. Achievements include streamlining processes for efficiency and significantly reducing wait times, showcasing my adaptability and leadership in high-stakes environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Groomer
Sheridan Road Veterinary Clinic
03.2014 - 10.2024
- Achieved high levels of customer satisfaction by consistently meeting or exceeding expectations on pet appearance after each grooming session.
- Optimized workflow processes within the salon leading to shorter wait times for walk-in clients.
- Implemented safety protocols for the handling and care of pets, resulting in a decrease in incidents within the salon.
- Ensured accurate record keeping of each pet''s grooming history, facilitating better continuity of care between appointments.
- Mentored junior groomers on techniques and best practices, contributing to their professional growth and improved performance.
- Promoted a positive and enjoyable work environment, resulting in low employee turnover rates.
- Led a team of groomers to ensure efficient scheduling, task allocation, and timely completion of appointments.
- Collaborated with other departments within the pet care facility to provide comprehensive services for clients.
- Provided exceptional customer service by promptly addressing concerns or complaints, ensuring client satisfaction and repeat business.
- Continually updated knowledge on latest trends in pet styling techniques through training sessions and workshops to stay ahead in the industry competition.
- Increased efficiency within the salon by effectively delegating tasks among team members according to their skill sets.
- Retained loyal customers by establishing trust through meticulous attention to detail during each grooming session.
- Improved customer satisfaction by providing high-quality grooming services and addressing individual pet needs.
- Developed strong relationships with clients through active listening and empathy for their concerns regarding their pets'' grooming needs.
- Educated clients on at-home maintenance routines for their pets'' coats, skin health, and general hygiene needs.
- Enhanced client retention through excellent communication skills and personalized grooming recommendations.
- Managed inventory of grooming supplies and equipment, ensuring optimal functionality for consistent service quality.
- Maintained a clean, organized workspace that adhered to sanitary standards set forth by industry regulations.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Educated visitors and staff on proper animal care and handling.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Trained animals in behavioral compliance or other special routines or commands.
- Assisted with development of animal behavior modification plans.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
Grooming Instruction
Muddy Paws Mobile Grooming Salon
01.2010 - 03.2014
- Developed strong relationships with clients, resulting in repeat business and positive referrals.
- Mastered diverse grooming techniques for various breeds, providing tailored services based on individual needs.
- Streamlined appointment scheduling process to maximize efficiency and accommodate client preferences.
- Collaborated with other team members to identify areas of improvement in the grooming process, implementing changes for better results.
- Diversified salon offerings by introducing new products/services based on market demand or seasonal trends.
- Enhanced customer satisfaction through attentive listening and addressing individual pet needs.
- Promoted a safe working environment by adhering to safety protocols and reporting hazards immediately.
- Improved pet grooming quality by meticulously following breed-specific grooming techniques.
- Kept detailed records to track each pet''s progress and specific requirements, ensuring consistent quality across visits.
- Provided exceptional customer service experiences by promptly addressing concerns or special requests from clients.
- Supported senior groomers during high-demand periods, contributing to timely completion of all scheduled appointments.
- Assisted in creating a comfortable atmosphere with personalized care, reducing pet stress during grooming appointments.
- Educated clients on proper at-home maintenance routines to promote healthy coats between grooming sessions.
- Contributed to a harmonious workplace culture by actively participating in team meetings and offering constructive feedbacksuggestions.
- Handled difficult pets with patience and compassion, earning trust from both pets and their owners over time.
- Maintained up-to-date knowledge of industry trends and best practices through ongoing professional development courses and seminars.
- Ensured a clean and sanitary environment for pets by regularly disinfecting workstations and tools.
- Managed inventory of grooming supplies, maintaining optimal stock levels for uninterrupted service delivery.
- Maintained a professional appearance and demeanor at all times, upholding the salon''s reputation for exceptional service.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Followed pet care instructions for dietary needs and medication regimens.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Educated visitors and staff on proper animal care and handling.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Trained animals in behavioral compliance or other special routines or commands.
- Assisted with development of animal behavior modification plans.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Reset procedure rooms between appointments and disinfected equipment.
Education
Diploma - General
Mcalester High School
McAlester, OK05.1984
Skills
- Strong Communication Skills
- Patience and Empathy
- Employee Training and Development
- Animal Behavior Knowledge
- Adaptability to Change
- Flexible Work Schedule
- Record Keeping Accuracy
- Inventory management experience
- Sales and upselling abilities
- Marketing and Promotion Strategies
- Appointment Scheduling Mastery
- Creative styling techniques
- Safe equipment usage
- Hygiene and cleanliness standards
- Problem-solving capabilities
- First aid and CPR certified
- Grooming Tool Maintenance
- Time management proficiency
- Breed-Specific Grooming
- Expert Grooming Techniques
- Pet handling expertise
- Continuing Education in Grooming
- Special needs pet care
- Advanced scissor skills
- Team leadership abilities
- Nail Trimming
- Sanitation Procedures
- Appointment Scheduling
- Paw Pad Care
- Basic accounting
- Animal Handling
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Honest and Dependable
- Time Management
- Attention to Detail
- Problem-solving abilities
- Dependable and Responsible
- Multitasking
- Multitasking Abilities
- Animal Care
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Customer Communication
- Human and Animal Safety
- Relationship Building
- Meal Preparation
- Team building
- Housekeeping Duties
- Feeding and Watering
- Task Prioritization
- Self Motivation
- Medication Administration
- Infection Control
- Interpersonal Skills
- Analytical Thinking
- Work Prioritization
- Goal Setting
- Problem Identification
- Professionalism
- Interpersonal Communication
- Animal Observations
- Record-keeping
- Time management abilities
- Continuous Improvement
- Animal Grooming
- Physical Stamina
- Inventory Management
- Adaptability
- Written Communication
- Work Planning
- Animal Nutrition
- Equipment Disinfection
- Emergency Response
- Professional Demeanor
- Problem-solving aptitude
- Progress Documentation
- Facilities Maintenance
- Treatment Planning
- Information Collection and Recording
- Disease Prevention
- Supply Unloading and Storage
- Food Intake Monitoring
- Animal Training
- Physical Condition Monitoring
- Medication Documentation
- Animal Behavior Education
Affiliations
Certificate in grooming and also teaching grooming through IPGA.
Certification
Certified through MuddyPaws grooming school in Tulsa Oklahoma
Timeline
Lead Groomer
Sheridan Road Veterinary Clinic
03.2014 - 10.2024
Grooming Instruction
Muddy Paws Mobile Grooming Salon
01.2010 - 03.2014
Certified through MuddyPaws grooming school in Tulsa Oklahoma
Diploma - General
Mcalester High School
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