Steven Rodriguez
San Antonio,TX
Summary
Dynamic professional with extensive experience at the City of San Antonio, excelling in security oversight and 911 communications training. Proven track record in customer relations and payroll management, adept at multitasking and critical thinking. Recognized for enhancing event security and training efficiency, ensuring exceptional service delivery in high-pressure environments.
Overview
27
27
years of professional experience
Work History
Police Program Specialist
City Of San Antonio/San Antonio Police Department
03.2017 - Current
- Oversee the security needs for incoming convention groups and private citizens for city venues. Make initial contact with clients before their events, create cost estimates and schedule police officers to provide needed security. During ongoing events will meet with client and their staff and personally check in officers, give instructions and provide any needed information to aid the officer in his duty. Also work with outside law enforcement agencies to provide additional security assistance during large events. Last couple of years have shifted to more office manager duties including time input in SAP of scheduled officers, approving working times and invoicing clients. Also maintain scheduling and invoicing overtime, outside LEO's and NSA security duties.
911 Communications Trainer
City Of San Antonio/San Antonio Police Department
03.2003 - 03.2017
- First contact for 911 emergency system, receive inbound 911/non emergency calls via the positron system. Collect information from citizens, determine nature and urgency of calls via the CAD system and send gathered information to appropriate dispatch channel. Qualified trainer for new call-taker employees on all aspects and duties of 911/ non-emergency call taking. Evaluated trainees weekly and determined whether they should move on to full-time status; require additional training or be released from the program.
Banquet/Convention Services Coordinator
Hyatt Regency San Antonio
04.1998 - 12.2002
- Main communication contact for banquet department, conducted payroll for five departments and verified labor control and scheduling. Coordinated with outside staffing companies for banquet events. Met with meeting/group contacts and gathered information to provide successful events. Controlled all paperwork, menus, set-up changes, updated employee files, kept attendance and employee benefits records.
- Previous position as Meeting Concierge, onsite liaison between the convention/meeting groups and the hotel banquet/convention services departments. Responsible to see to the needs of the groups on an individual basis and provide one-on-one customer service.
Education
Criminal Justice/Law Enforcement
Southwest Texas State University
San Marcos, TX05-1988
Skills
- Active listening
- Critical thinking
- Customer relations
- Payroll management
- Complaint resolution
- Professional telephone demeanor
- Assertiveness
- Multitasking and organization
Timeline
Police Program Specialist
City Of San Antonio/San Antonio Police Department
03.2017 - Current
911 Communications Trainer
City Of San Antonio/San Antonio Police Department
03.2003 - 03.2017
Banquet/Convention Services Coordinator
Hyatt Regency San Antonio
04.1998 - 12.2002
Criminal Justice/Law Enforcement
Southwest Texas State University
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