LESLIE HANNA
Mulhall
Summary
Medical billing professional with deep expertise in managing patient billing and insurance claims. Strong background in coding, account reconciliation, and compliance with healthcare regulations. Known for collaborating effectively with teams and adapting to changing needs to achieve optimal results. Reliable and detail-focused, ensuring accurate and timely processing of financial information.
Overview
16
16
years of professional experience
Work History
Patient Service Agent
Mercy
01.2025 - Current
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for patients.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to patients.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Use Epic to schedule appointments.
- Coordinated referrals to specialists when necessary, ensuring seamless continuation of care for patients with complex needs.
Waste Disposal Coordinator
Environmental Management Inc
06.2021 - Current
- Creates and approves required waste-related reports for freight liner YRC
- Performs expert technical analyses and/or reviews of characterization data collected from a broad range of waste characterization techniques to determine whether waste meets shipping, acceptance, and/or processing criteria
- Ensures compliance with applicable regulatory requirements associated with best safety, environmental, inspection, packaging, and transportation activities in relation to waste management
Home Health Billing Specialist
Harmony Home Care
02.2021 - 06.2021
- Daily create invoices for payments on services
- Make phone calls to insurance companies to work remit
- Daily administrative duties along with my daily billing duties
- Post payments from medicare, work claims from medicare
- Send out claims and bill RAPS and EOE daily on home health services
Billing Specialist/Credentialing
BVA Advanced Eye Care
02.2020 - 02.2021
- Provided administrative support to physicians and interpret data to assign ICD-9
- Entered CPT codes and patient information into billing software
- Reviewed and validated accuracy of charges including dates of service, services provided, location and provider signature
- Completed and submitted CMS-1500 Forms
- Assigned ICD-10 to physicians diagnosis and insured the correct level of service and various other CPT codes
Pharmacy Technician
Mercy Health
01.2020 - 02.2020
- Preparation of medications for patients
- Receiving and verifying the prescriptions
- Pricing and filling of prescriptions
- Obtaining pharmacist's approval
- Completing patient paperwork related to the filling of prescription
- Assisting with insurance claims processing (usually a pharmacist will handle this, but assistant's help will be needed - the entire process is done online)
- Stocking and pricing of medications in inventory
- Ensuring availability of drugs by delivering them to patients or facilities
- Maintaining pharmacy's (and its patients' employees') safety by adhering to infection-control procedures, policies and regulations
Pharmacy Technician/Cashier
Jefferson City Medical Group
09.2019 - 01.2020
- Connected with Insurance and patient aging to resubmit insurance claims when necessary
- Generates revenue by making payment arrangements, collecting accounts, and monitoring and pursuing delinquent accounts
- Collects delinquent accounts by establishing payment arrangements with patients, monitoring payments, and following up with patients when payment lapses occur
Rural Carrier Associate
United States Postal Service
04.2016 - 06.2017
- Deliver mail in all its forms to homes and businesses in rural areas
- Travel a directed route to deliver mail and collect mail that consumers and businesses want to send
- Cover a route on foot, by vehicle or by a combination of the two
- Collect money for postage and COD or Cash-On-Delivery orders
- Sell products like stamps and money orders, especially in rural areas
- Answer customer questions regarding the postal service and regulations
- Provide change-of-address cards and information upon consumer request
Master Teacher
Renaissance Schools
03.2011 - 11.2013
- Design and follow a full schedule of activities and discover suitable teaching material
- Provide basic care and caregiving activities
- Use a wide range of teaching methods (stories, media, indoor or outdoor games, drawing etc) to enhance the child's abilities
- Evaluate children's performance to make sure they are on the right learning track
- Remain in constant communication with parents and update them on the progress of their children
- Observe children's interactions and promote the spirit of concord
- Identify behavioral problems and determine the right course of action
- Collaborate with other colleagues
- Adhere with teaching standards and safety regulations as established by the official sources
Certification Assistant
Oklahoma State University
02.2009 - 04.2010
- Provide general administrative and clerical support including mailing, scanning, faxing and copying to management
- Maintain electronic and hard copy filing system
- Open, sort and distribute incoming correspondence
- Perform data entry and scan documents
- Assist in resolving any administrative problems
- Answer calls from customers regarding their inquiries
- Prepare and modify documents including correspondence, reports, drafts, memos and emails
- Schedule and coordinate meetings and appointments
Education
Health Information Management
Purdue University
West Lafayette, IN09-2027
High School Diploma -
Mulhall-Orlando High School
Orlando, OK05-2008
Skills
- Patient registration
- Appointment scheduling
- Patient confidentiality
- HIPAA compliance
- Medical terminology
- Medical billing
- Eligibility determination
- Team collaboration
- Verbal and written communication
- Electronic health records
- Phone and email etiquette
- Data entry
- Insurance billing
- Intake assessment
- EMR
- Scheduling diagnostic procedures
- Medical coding
- Referral coordination
- Patient identity verification
- Insurance company billing
- Scheduling appointments
- Schedule coordination
Timeline
Patient Service Agent
Mercy
01.2025 - Current
Waste Disposal Coordinator
Environmental Management Inc
06.2021 - Current
Home Health Billing Specialist
Harmony Home Care
02.2021 - 06.2021
Billing Specialist/Credentialing
BVA Advanced Eye Care
02.2020 - 02.2021
Pharmacy Technician
Mercy Health
01.2020 - 02.2020
Pharmacy Technician/Cashier
Jefferson City Medical Group
09.2019 - 01.2020
Rural Carrier Associate
United States Postal Service
04.2016 - 06.2017
Master Teacher
Renaissance Schools
03.2011 - 11.2013
Certification Assistant
Oklahoma State University
02.2009 - 04.2010
Health Information Management
Purdue University
High School Diploma -
Mulhall-Orlando High School
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