Dhanya Udayachandran
OVERLAND PARK,KANSAS
Summary
Solutions-oriented Business Analyst possessing unique combination of business analysis, process improvements, quality assurance testing and applications development experience. Solid SQl query writing skills paired with familiarity of visualization tools and techniques. 8 years Experience in working with cross-functional teams spread across multiple products and locations within organization and external partners across different cultures and time-zones.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Analyst
Schrill Technologies Inc.
Houston, TX
05.2020 - 11.2021
- Assisted in the development of business process models and diagrams to illustrate current processes and identify areas for improvement.
- Analyzed existing processes, identified opportunities for automation, and recommended solutions to improve efficiency.
- Developed reports using SQL queries to track progress against key performance indicators(KPI's).
- Conducted interviews with stakeholders to identify needs and requirements for new or modified business processes.
- Developed detailed project plans and timelines for implementation of process improvements.
- Performed root cause analysis on complex problems related to business processes.
- Created workflow documentation including process descriptions, flowcharts, decision trees.
- Identified potential risks associated with changes to existing business processes.
- Presented complex technical concepts in a clear manner suitable for non-technical audiences.
- Utilized Power BI to visualize data insights for executive presentations and cross-functional collaboration.
Business Systems Analyst
Hewlett Packard Enterprise
Chennai, Tamilnadu
06.2013 - 02.2018
- Led a team of 6 people to develop application reports to track and manage HP’s Assets across their global clients which became the primary asset management tool for the larger supply chain team. Made use of Agile methodology for developing the tool
- Collaborated with stakeholders to gather and document business functional and nonfunctional requirements for data analysis and reporting projects.
- Designed, developed, and maintained interactive Power BI reports and dashboards to visualize key performance indicators (KPIs) and support data-driven decision-making.
- Utilized SQL queries & Power Queries to extract, transform, and load (ETL) data from various sources into Power BI for analysis.
- Built and maintained operational dashboards using MS SharePoint & Power BI to monitor various business KPI’s and report insights to the business. Provided the business stakeholders with reporting and decision support tools used as the basis for assignment and reallocation of asset management strategies.
- Utilized Power BI to visualize data insights for executive presentations and cross-functional collaboration.
- Worked closely with Product owners, GUI designers and our team developers to ensure that our products are developed in accordance with the prioritized roadmap
- Prepared Impact Analysis procedures, Effort Estimation,component specifications, Flow charts, Class diagram and Use cases on end-to-end.
- Mentor and coach junior analysts in data analysis and Power BI best practices.
- Participated in User Acceptance Testing (UAT) and unit testing of the application.
Application Support Analyst
Hewlett Packard Enterprise
Chennai, Tamilnadu
01.2010 - 05.2013
- Provided technical support to users on various HP's supply chain and asset management applications and software packages.
- Troubleshot application errors by reviewing log files and system configuration settings.
- Performed root cause analysis of application issues and identified solutions.
- Provided support to the Business Analyst through analyzing client requirements, generating reports and provide recommendations by having interactions with the customer.
- Production Support, Creating Technical Design Documents for various change requests(CR), maintenance change requests(MCR) for different issues facing by business on various production support applications run under HP's supply chain management and asset management and analyzing system backlogs, collaborated with IT and business teams to eliminate vulnerabilities.
- Monitored system performance metrics to identify potential problems before they occur.
- Handled Job failures and troubleshoot issues related to the backend SQL queries.
Education
Master of Science - Software Engineering
Anna University
Coimbatore06.2009
Skills
- Requirements Gathering
- KPI Tracking
- Strategic Planning
- Creating Business Road Maps
- Business Process Improvement
- Leadership Experience
- User Acceptance Testing
- Microsoft Office
- Microsoft Visio
- Power BI
- SQL
- HTML, Java Script
- AspNET, C#
- Agile Development/Scum
- User Story, JIRA
- SVN
Certification
- Certified Scrum Master, Scrum Alliance - 2023
Timeline
Business Analyst
Schrill Technologies Inc.
05.2020 - 11.2021
Business Systems Analyst
Hewlett Packard Enterprise
06.2013 - 02.2018
Application Support Analyst
Hewlett Packard Enterprise
01.2010 - 05.2013
Master of Science - Software Engineering
Anna University
- Certified Scrum Master, Scrum Alliance - 2023
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