Dharamvir Bhangu
Annandale,VA
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Specialist
Metropolitan Washington Airport Authority
01.2024 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by end-users.
Appian Software Developer
22nd Century Technologies
01.2023 - 12.2023
- Collaborated with cross-functional teams to design and develop high-quality applications for the Reentry Employment Opportunities program for Department of Labor.
- Used Agile, SharePoint, ASP.NET, JavaScript and SQL Server to develop new applications.
- Collaborated with stakeholders regarding project capabilities and limitations to deliver optimal functionality.
- Developed custom solutions for clients based on their unique business requirements and objectives.
IT Support Specialist
GEICO
05.2022 - 12.2022
- Created help desk tickets, troubleshot and resolved desktop issues.
- Used ticketing systems to manage and process support actions and requests.
- Delivered onsite technical support for 600+ employees.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
Education
Master of Science - Data Analytics Engineering
George Mason University
Fairfax, VA12.2026
Bachelor of Science - Information Technology
George Mason University
Fairfax, VA05.2022
Skills
- ServiceNow, SharePoint, Azure, Citrix
- Jira, HTML, Python, Oracle SQL Developer, Appian
- R, SQL, and Python for Data Exploration
- Data Visualization and data management
- Analytical thinking
- Effective communication and team collaboration
Additional Information
Relation Project: Senior Design Project - IT Capstone Course, Airline Reservation Project - Application Development in Cloud Course, Data Analysis Project - Big Data on Cloud Systems Course
Activities and Interests: Peer Mentor at College Steps NVCC; Volunteer at SSG Organization (Sikh Temple); Tennis; Swimming; and Fitness Enthusiast.
Certification
- AWS Certified Developer – Associate - Amazon Web Services (AWS).
Languages
Hindi
Punjabi
Urdu
Timeline
IT Specialist
Metropolitan Washington Airport Authority
01.2024 - Current
Appian Software Developer
22nd Century Technologies
01.2023 - 12.2023
IT Support Specialist
GEICO
05.2022 - 12.2022
Master of Science - Data Analytics Engineering
George Mason University
Bachelor of Science - Information Technology
George Mason University
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