Tensay Erko
Reston,VA
Summary
Goal-oriented IT professional with significant success in planning, analyzing and implementing of security plans and initiatives. Excel in developing comprehensive, secure network designs and systems.
Overview
3
3
years of professional experience
Work History
Airport Ambasador
Metropolitan Washington Airport Authority
Chantilly, VA
03.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted non-English speaking clients with communication issues.
- Greeted customers warmly upon arrival and provided them with information about products or services available.
- Worked closely with management team to ensure proper execution of daily operations.
Passenger Service Agent
Swissport Inc
Chantilly, VA
06.2021 - 05.2022
- Verified identification of passengers for security purposes.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Maintained accurate records of passenger manifests and checked luggage tags.
- Communicated effectively with other departments including maintenance staff, cargo handlers.
Education
Bachelor of Science - Cybersecurity
George Mason University
Fairfax, VA05-2024
Bachelor of Science - Cybersecurity
Northern Virginia Community College
Annandale, VA08-2022
Skills
- Virtualization: VM Workstation, VirtualBox
- Network Analysis: Wireshark
- Operating Systems: Linux
- Microsoft Office Suite: Word, Excel, PowerPoint
- Languages: Amharic (Fluent), English (Fluent)
- IT Administration: Active Directory, SCCM
- Cloud Platforms: Azure, Google Cloud Console, AWS
- Security: Windows Defender, VPN implementation
- Programming Languages: Experience with Java
- Project Management: Coordinate projects, schedule meetings, and facilitate project completion
Languages
English
Full Professional
Amharic
Native/ Bilingual
Timeline
Airport Ambasador
Metropolitan Washington Airport Authority
03.2022 - Current
Passenger Service Agent
Swissport Inc
06.2021 - 05.2022
Bachelor of Science - Cybersecurity
George Mason University
Bachelor of Science - Cybersecurity
Northern Virginia Community College
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