DharmaTej Parvathaneni
Dallas,TX
Summary
Dynamic senior leader in software development with extensive expertise in crafting enterprise-level solutions and managing complex, mission-critical applications that prioritize scalability and availability throughout the development lifecycle. Proven track record of enhancing processes and reliability by consistently surpassing performance benchmarks. Skilled in strategic development and cross-functional leadership, effectively collaborating with co-located peers and engineering teams to deliver business features through Agile methodologies. Recognized as a subject matter expert in legacy systems, adept at preparing technology upgrade roadmaps while engaging with key stakeholders to translate business needs into actionable technical requirements.
Overview
18
18
years of professional experience
Work History
Director, Digital Technology
Frontier Communications
Dallas, TX
11.2023 - Current
- Orchestrated multi-disciplinary engineering teams in executing strategic digital transformation initiatives for national fiber internet provider, ensuring seamless collaboration across various time zones.
- Managed the implementation of consumer mobile applications (iOS/Android) and conversational AI systems, focusing on optimizing digital sales services and elevating customer interactions.
- Designed and deployed a cloud-native scalable POS platform to enhance high-volume consumer and SMB sales operations.
- Oversaw enterprise POS integration with Verizon, ensuring seamless SSO functionality and equipping retail agents to market Frontier fiber products through a widely implemented platform across numerous retail locations.
- Collaborated with product and marketing leaders to enhance digital channel interactions through mobile app and Chatbot promotion.
- Engaged with diverse business and IT stakeholders to optimize self-service functionalities, aiming to reduce call volume and improve platform scalability.
- Oversee architectural and design governance across all development workstreams, ensuring operational excellence through modern tooling such as Quantum Metrics, Firebase, Dynatrace, Elasticsearch, Swrve, Kore.ai, SAP Gigya, and Branch.io.
- Directed efforts of internal teams and external partners to create superior digital experiences while optimizing speed to market.
- Achieved effective leadership coaching and career development for direct reports, enhancing team performance. Optimized departmental budgeting and collaborated on quarterly spending management to align with KPIs.
- Key Results:
- Optimized mobile app functionality to increase self-service options, leading to 75% of all digital sales being generated through the app at Frontier.
- Delivered >99.80% Crash-Free Mobile App stability, while migrating legacy CI/CD to automated pipelines using GitHub Actions, reducing Dev-to-QA cycle time by 15% and increasing engineering capacity.
- Launched Frontier’s first loyalty program, ForMe Rewards, achieving Loyalty360 Tech & Trends Finalist recognition and scaling to 850K+ MAUs, growing 5–7% monthly.
- Designed and implemented a sales portal for SMBs, significantly improving order creation speed and supporting sales operations.
- Developed and integrated quantum metrics and Firebase into existing observability tools, including Elasticsearch and Dynatrace, resulting in proactive dashboards and alerting systems for effective monitoring of critical business operations.
Senior Manager, Software Engineering
Care.com
Dallas, TX
07.2022 - 11.2023
- Managed cross-functional teams to successfully deliver mobile applications (iOS/Android) and cloud-based backend services for B2C and B2B markets across the US and Europe, under the guidance of the VP of Software Engineering.
- Orchestrated full-stack development across multiple technologies, including Swift, Java/Kotlin, TypeScript, GraphQL, and AWS, ensuring effective hiring and performance management strategies.
- Facilitated alignment between product UX and cross-functional leaders to outline project roadmaps, ensure execution, and present technical strategies and progress to stakeholders.
- Managed agile and scrum processes, taking ownership of technology roadmap to guarantee delivery of high-quality, scalable, and secure mobile and backend solutions.
- Owned end-to-end product development lifecycle including development, QA, automation, CI/CD/CT processes, and production operations leveraging Bitrise for mobile pipelines.
- Delivered strong internal stakeholder support through clear documentation, technical guidance, and consistent alignment with business priorities.
- Managed project execution, departmental resources, and delivery commitments while building and maintaining a best-in-class engineering team.
- Led cross-functional teams to enhance software development processes and deliver high-quality products.
- Implemented agile methodologies, improving team collaboration and project delivery timelines.
Senior Manager, Software Engineering
LivePerson
Dallas, TX
03.2021 - 06.2022
- Reported to the Director of Technical Product Management; led two engineering teams comprising 2 Software Development Managers and 25+ engineers within a global messaging solutions platform.
- Provided strategic leadership, coaching, and mentorship to engineering teams responsible for building LivePerson’s Web & In-App Messaging experiences, driving team performance, talent development, and high morale.
- Partnered closely with Product and UX to translate business requirements into scalable technical specifications, driving roadmap execution, feature delivery, user adoption, and customer satisfaction.
- Represented engineering in executive-level meetings and customer engagements, effectively communicating technical vision, product capabilities, and strategic recommendations.
- Collaborated cross-functionally across LivePerson to uphold operational excellence, ensuring reliability, performance, and quality across messaging products.
- Led customer-facing technical discussions and served as the primary technical advocate for Web & In-App Messaging; directed architecture improvements, engineering best practices, and lifecycle support across development phases.
- Served as the technology leader for the Web Experience & Mobile SDK teams, owning the technology roadmap and partnering with Product, UX, and leadership to deliver highly-available, secure, scalable, and well-monitored messaging solutions trusted by some of the world’s largest brands.
- Drove internal enablement through clear documentation, technical guidance, and stakeholder support.
- Managed execution against project plans and delivery commitments while overseeing departmental resources, hiring, workforce planning, and building a best-in-class engineering organization.
Senior Director of Engineering, Formerly Director of Engineering
TwinSpires / Churchill Downs (CDTIC)
Louisville, KY
06.2017 - 03.2021
- Reported to the VP of Development and led engineering for TwinSpires, a global, technology-driven horse-racing wagering platform.
- Directed the architecture, design, and development of enterprise-grade systems operating in a highly distributed, high-throughput environment.
- Championed software architecture modernization, engineering best practices, and process improvements, providing guidance across all phases of the development lifecycle.
- Leveraged deep expertise in technology strategy, system design, team leadership, and cross-functional communication to drive technical execution and organizational alignment.
- Supported teams with prototyping and technical exploration to evaluate and select core technologies for future platform initiatives.
- Applied SCRUM agile methodology to ensure predictable delivery, milestone alignment, and iterative product development.
- Led architectural and design reviews for all engineering initiatives, providing actionable technical feedback to engineering, product, and business stakeholders.
- Provided hands-on technical leadership across engineering and support teams while coordinating with third-party vendors to deliver timely, high-quality integrations.
- Ensured engineering excellence by enforcing design best practices, improving engineering processes, and managing staffing, resource planning, and team development to maintain a high-performing engineering organization.
- Key Results:
- Enhanced engineering practices and development processes:
- Established architectural guidelines and principles to standardize system design.
- Implemented code review and pull-request workflows with automated feedback jobs to improve code quality.
- Improved CI/CD pipelines, enabling on-demand feature environments for faster development and testing cycles.
- Introduced automated quality assurance for APIs and UIs, significantly accelerating feedback loops and deployment velocity.
- Delivered high-performance applications and tools capable of supporting thousands of transactions per minute, empowering product and marketing teams to compete effectively in the market and keeping engineering aligned with evolving technology standards.
- Provided hands-on full-stack development leadership to complete a major vendor integration that generated over $1M in deposits across two key business days, creating a new, ongoing revenue channel that continues to contribute to the company’s bottom line.
Lead Software Engineer, Formerly Consultant
TwinSpires / Churchill Downs (CDTIC)
Louisville, KY
02.2013 - 06.2017
- Spearheaded major application architecture modernization and process improvements, providing technical leadership and hands-on support across all phases of the software development lifecycle.
- Implemented secure authentication flows using Spring authentication controllers, integrating Active Directory credentials through custom Spring configurations to strengthen user access control within CRM systems.
- Led the architecture and evolution of mobile and native applications, overseeing SDK upgrades and platform updates to ensure long-term stability, performance, and compatibility.
- Managed and mentored a team of 7 engineers, driving productivity, career growth, agile delivery, and backlog readiness while partnering closely with business stakeholders to ensure alignment on features and priorities.
- Designed and delivered a customer-facing web application and CRM platform enabling users to register, fund accounts, and play games online across desktops, tablets, and mobile devices.
- Built high-performance Java (Spring) web services leveraging Stored Procedures for optimized data processing and faster database querying; implemented end-to-end integration tests using Cucumber (Java) to ensure reliability.
- Developed CRM front-end components using Grunt, Bower, and NPM, creating a scalable and modular UI build system.
- Implemented front-end testing workflows using Karma, Chai, Istanbul, and PhantomJS, ensuring quality and coverage; integrated with Oracle RightNow to support customer interactions via chat, email, and phone.
- Developed and maintained a mission-critical CRM application for customer service operations, collaborating with DBA/DBD teams to design complex Stored Procedures that powered Java-based web services and improved data access performance.
Programmer Analyst
DeemSys Inc
Columbus, OH
10.2012 - 02.2013
- Involved in business requirement analysis, design and preparation of functional technical design documents and system performance report analysis.
- Reviewed code developed by junior developers.
- Supported iPad app provided CRM to manage patient’s needs.
- Created Cron jobs to process daily medications in Perl.
- Created web services using from FE to process customer information using Java (Spring).
- Created CRUD operations UI for managing patient records in PHP.
Software Engineer
DST Worldwide Services, India
Hyderabad, IN
09.2011 - 02.2012
- Involved in business requirement analysis and design, prepared UML diagrams for the design and the system workflow.
- Converted EBCDIC input file format to readable ASCII file format and make them ready for processing.
- Developed Perl script to verify the input file size and split that into multiple files if necessary.
- Developed shell scripts in UNIX to make the system start running the executables to process the input file using the settings from configurations files.
- Involved in developing a pub file using the tool HP Exstream-Dialogue which applies all the rules to form the AFP (Advanced Function Presentation) file.
- Developed a system run module in Perl which handled the steps from receiving the input file to delivering the fully functional AFP file.
Software Engineer
ED-Ventures E-Learning Pvt Ltd.
Hyderabad, IN
11.2007 - 09.2011
- Led the team and supporting their learning of the framework and reviewed their code developed.
- Led Registrations / Payments of Driver Records in Perl, for some approved states and generation of Driver Record PDF’s using Perl (SOAP Client) and printing them through Network Printers. Integrating payment gateways VeriSign / PayPal with the application.
- Developed a tool to retrieve faxes received and to display them for the CSR to review.
- Developed tools for CSRs to create the shipping labels (FedEx Shipping Labels) where they use them to send completion reports to court.
- Developed the first responsive Web application that works in small/medium/large glass.
- Developed and maintained the course module where customer completes registration, would proceed to course and might require support for completion of course; designed application so multiple service requests could be handled by customer support team, like authentication failures, course reset, unlocking the accounts, payments, refunds, and reprint of certificates.
Education
Bachelor of Technology - Computer Science
JNTU
India04.2007
Education And Technical
Bachelor of Technology in Computer Science, JNTU, India, Java, Perl, PHP, PHP5, Kotlin, Swift, JavaScript, Angular, Angular-JS, React, TypeScript, RxJS, Ajax, jQuery, HTML, HTML5, DHTML, XML, Bower, NPM, SASS, Linux, Debian, Unix, Windows, Android, iOS, MySQL, DynamoDB, AWS Aurora, MVC, MVVM Architecture, Spring MVC, Spring Data, Spring Boot, Jetpack for Android, Drupal, CodeIgniter, VeriSign, PayPal, Authorize.net, Elavon, Apple Pay, Bitrise, CVS, SVN, GitHub, Jenkins, TeamCity, Travis-CI, SOAP, WSDL, REST, Apache, Tomcat, Oracle RightNow Systems, Akamai, RabbitMQ, SNS, SQS, Microsoft Office Suite: Word, PowerPoint, Outlook, Excel
Timeline
Director, Digital Technology
Frontier Communications
11.2023 - Current
Senior Manager, Software Engineering
Care.com
07.2022 - 11.2023
Senior Manager, Software Engineering
LivePerson
03.2021 - 06.2022
Senior Director of Engineering, Formerly Director of Engineering
TwinSpires / Churchill Downs (CDTIC)
06.2017 - 03.2021
Lead Software Engineer, Formerly Consultant
TwinSpires / Churchill Downs (CDTIC)
02.2013 - 06.2017
Programmer Analyst
DeemSys Inc
10.2012 - 02.2013
Software Engineer
DST Worldwide Services, India
09.2011 - 02.2012
Software Engineer
ED-Ventures E-Learning Pvt Ltd.
11.2007 - 09.2011
Bachelor of Technology - Computer Science
JNTU