Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative
Dharshina Clinton

Dharshina Clinton

Insurance adjuster
Powder Springs,GA

Summary

Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Catastrophe Insurance Adjuster

Pilot Catastrophe
11.2022 - Current
  • Identified suspicious losses and contacted manager for investigative assistance.
  • Analyzed information gathered by investigation and reported findings and recommendations.
  • Estimated quantifiable characteristics of coverages.
  • Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.

Customer Service Representative

VXI Global Solutions - Canton
03.2019 - 04.2022
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Provided primary customer support to internal and external customers.

In-Home Caregiver

Helping Hands Nursing Solutions
02.2003 - 03.2019
  • Trained new caregivers in agency policies and proper methods to meet clients' needs.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Provided transportation and appointments management.

Education

Associate of Applied Science - Business Administration And Management

Columbia College Chicago
Chicago, IL
06.2005

High School Diploma -

Richard T Crane
Chicago, IL
06.1997

Skills

  • Investigate Property Damage
  • Familiar with Fraud Statutes
  • Payment Arrangements
  • Risk Assessment Software
  • Preparing Written Reports
  • Microsoft Word
  • Customer Experience
  • Ga State Claims Adjuster License
  • Advanced Computer Skills
  • Report Writing
  • Strong Communication and Interpersonal Skills

Certification

  • Licensed Ga State Insurance Adjusters Lisence

Timeline

Catastrophe Insurance Adjuster

Pilot Catastrophe
11.2022 - Current

Customer Service Representative

VXI Global Solutions - Canton
03.2019 - 04.2022

In-Home Caregiver

Helping Hands Nursing Solutions
02.2003 - 03.2019

Associate of Applied Science - Business Administration And Management

Columbia College Chicago

High School Diploma -

Richard T Crane

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Dharshina ClintonInsurance adjuster