Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

DHARYANA FLORES MELENDEZ

Orlando,USA

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Multitalented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance. Organized and motivated employee eager to apply time management and organizational skills in various environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, caring and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

8
8
years of professional experience

Work History

Shift Manger

MCDONALD'S RESTAURANT
12.2022 - Current
  • Assigned tasks to employees and monitored progress of projects
  • Monitored staff performance and provided feedback to ensure quality customer service
  • Ensured compliance with safety regulations, company policies, and procedures
  • Trained new employees on job duties and company policies
  • Resolved customer complaints professionally
  • Reviewed daily sales reports to identify areas of improvement
  • Maintained inventory levels by ordering supplies as needed
  • Audited cash registers at the end of each shift for accuracy
  • Developed strategies to increase customer satisfaction ratings
  • Conducted regular team meetings to discuss operational issues
  • Analyzed data from customer surveys and implemented changes accordingly
  • Handled employee relations issues such as disciplinary action or terminations
  • Provided guidance and support to team members when required
  • Managed payroll records for accurate tracking of hours worked by staff members
  • Performed administrative tasks such as filing documents or preparing reports
  • Coordinated special events such as promotional campaigns or store openings
  • Complied with company policies, objectives, and communication goals
  • Led weekly team meetings to discuss progress, address issues, and plan future actions
  • Managed budget for the department, ensuring all expenses stayed within allocated funds
  • Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents
  • Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Hospitality with employee and customer, including their safety

Sales Associate

CAMI BOUTIQUE BABY STORE
12.2019 - 08.2020
  • Sold various products by explaining unique features and educating customers
  • Helped customers find specific products, answered questions and offered product advice
  • Receiving orders
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Engaged customers in friendly, professional dialogue to determine needs
  • Assisted teammates with sales-processing tasks to meet daily sales goals
  • Showing different types of baby clothing, room decorations, car sits decoration etc

CS and Assistant Manager

HOME MADE DOMINOS TABLES
09.2017 - 04.2020
  • Welcome customer, offering them new specials
  • Get orders to make a domino table (designs, arts, color and shapes)
  • Order and receive new materials (culture food, clothing, art crafts, domino tables, car and house decoration)
  • Make payments to vendors
  • Restocking of merch and stamping prices
  • Interact with customers
  • Make the domino tables (hand made)
  • Let customers know their orders are ready

Education

ASSOCIATE OF ARTS -

Valencia College
Orlando, FL
12.2024

Skills

  • Stocking and Receiving
  • Order Processing
  • Costumer services directly
  • Merchandising Knowledge
  • Goal-Oriented
  • Teamwork and Collaboration
  • Cash Handling
  • Product Recommendations
  • Time Management
  • Sales Expertise
  • Cash Register Operation
  • Excellent Communication Skills
  • Listening Skills
  • Good Leader
  • Scheduling proficiency
  • Manager on Duty
  • Staff Management
  • Sales and Marketing
  • Technical knowledge
  • Employee Motivation
  • Complex Problem-Solving
  • Learning skills development
  • Multitasking
  • Team building
  • Organizational Skills
  • Technical Instruction
  • Attention to Detail
  • Patient Companionship
  • First aid and safety
  • Heavy Lifting
  • Emotional Support

Languages

English
Spanish

Timeline

Shift Manger

MCDONALD'S RESTAURANT
12.2022 - Current

Sales Associate

CAMI BOUTIQUE BABY STORE
12.2019 - 08.2020

CS and Assistant Manager

HOME MADE DOMINOS TABLES
09.2017 - 04.2020

ASSOCIATE OF ARTS -

Valencia College
DHARYANA FLORES MELENDEZ